Application Support Engineer

Adaptiq

Warszawa

Type of work

Undetermined

Experience

Mid

Employment Type

B2B, Permanent

Operating mode

Office

Tech stack

SQL

regular

REST API

regular

Job description

Online interview

Friendly offer

We are looking for Application Support Engineer Engineer to join Bringg Team in Poland to join a scaling R&D organization.

Bringg's vision is to connect people and brands through innovative delivery and fulfillment that is accessible, usable, and valuable to everyone. We do this with our innovative cloud platform that connects, automates, and orchestrates supply chain technology, people, and providers.

We believe that retailers and logistics providers facing today’s new digital reality, need to differentiate and scale their services to gain market share. Using data-led analytics and machine learning technology, we rapidly enable new fulfillment and delivery models that maximize customer experience, optimize operations and scale up the business.

Bringgsters are passionate about solving complex problems at a high scale, they are smart, innovative, creative, and push the product forward and make a real impact in the industry.

Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to provide resolutions for technical and product issues while communicating and building trust and relationships with large international customers.

What you will do:

Handling both customer support and technical support questions from Bringg customers.
Provide exceptional support services to both technical and non-technical users
Deep investigation and root cause analysis into reported issues using a variety of tools
Case management with multiple competing priorities and ensure they are followed up correctly & promptly
Escalating issues to R&D and reporting bugs
Communicating and coordinating issues affecting customers
Validating issues and performing functional testing to validate fixes that relate to cases
Develop a strong understanding of Bringg and its components
Understanding customer needs including relevant features and configuration requests
Manage production incidents including communicating to internal and external stakeholders
Reporting on customer performance and monitoring usage to assist with implementation and support activities
Assist in knowledge transfer and documentation across the company and to our customers
Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Skills / Experience Requirements

2 years experience in L2 or L3 technical or application support
Proven experience using SQL at an intermediate level
Proven track record working with REST APIs
Experience with providing technical and application support for Web & Mobile platforms
High level of English (a must!) with both strong written and oral communication skills
BS degree in Computer Science or related technical field
Customer-oriented with customer-facing experience
Experience working in operationally-critical environments in high-pressure situations

Note: The position included shifts: Afternoon shift on business days (16.00- 01.00) Night (22.00- 07.00) shifts on weekends Up to 40 hours of work a week Additional vacation days for shifts on holidays.