Operations Team Lead

Company Description

Our mission as a company providing IT services is to provide our clients all over the world with the best solutions. We manage to do this by analyzing the needs of our clients and matching them to the skills and aspirations of our employees. Therefore, one of our main motivations is to provide each Employee and Consultant with a satisfying experience. Joining us means being part of a community with diverse personalities. Start your adventure with act digital Polska!

Job Description

We are looking for Operations Team Lead (Production & Reliability) to take full ownership of production — not just to keep systems running, but to build a scalable, reliable, and continuously improving production environment.

This is a hands-on leadership role where you’ll drive operational excellence across all customer-facing systems. Your mission is to make production reliable, observable, predictable, and resilient — moving the organization from reactive firefighting to proactive reliability engineering.

What You’ll Do

Own Production Stability

• Ensure high availability and stability of all live systems.

• Drive operational readiness for new releases.

• Oversee safe production access and change management.

• Maintain high standards and discipline in production environments.

Lead Incident Management

• Own the full incident lifecycle from detection to resolution.

• Establish high-quality alerting and fast response mechanisms.

• Lead structured incident response and clear communication (internal & external).

• Drive blameless postmortems and implement long-term fixes.

• Focus on reducing incident recurrence and improving recovery times.

Build Sustainable On-Call Practices

• Design and maintain scalable on-call rotations.

• Define clear escalation paths and severity levels.

• Ensure strong documentation and runbooks.

• Foster a healthy, no-burnout on-call culture.

Drive Monitoring & Reliability

• Define and implement SLIs/SLOs for critical systems.

• Improve observability across availability, latency, errors, and system health.

• Track and optimize key metrics (MTTR, incident trends, escalation patterns).

• Own and drive the reliability roadmap.

Lead and Grow the Team

• Lead, mentor, and scale the Operations team.

• Set clear standards, KPIs, and expectations.

• Build a culture of ownership, accountability, and continuous improvement.

• Balance team performance with system performance.

Requirements

• Strong experience in SRE, DevOps, Infrastructure, or Production Engineering

• Proven track record of leading technical teams

• Deep, hands-on experience with incident management and production operations

• Strong understanding of observability, reliability, and system performance

• Calm under pressure with excellent communication skills

• A systems thinker who focuses on root cause analysis and long-term solutions

• Knowledge on English language at a B2+/C1 level.

Additional Information

• Work model: Hybrid from Warsaw

• Type of contract: B2B

• Rate: up to 300 PLN net per hour

• Project: Long-term (2+ years)

• Start: ASAP-1 month

We offer

• Access to local and international projects - Clients from France, Germany, Portugal, UK, and Benelux.

• Professional development support - trainings, technical certificates, conference participation, foreign language classes, and soft skills trainings are subsidized for up to 2 000 PLN.

• Bonus for recommending Candidates starting from 6 000 up to 10000 PLN.

• Fully paid Medicover healthcare card.

• Psychological support program WellBee.

• Multisport card.

• Regular integration events and gifts.

• Long-term cooperation.

• Relocation Program.

If You applied for this position the Controller of your personal will be ACT DIGITAL POLSKA Sp. z o.o., with its registered office at Przyokopowa 31, 01-208 Warsaw. The personal data provided by you will be processed for the purpose of the recruitment process and for future recruitment processes.

You have the right to access the content of your data, request their rectification, erasure, restriction of processing, the right to data portability, the right to object to the processing of your data and the right to lodge a complaint to the President of the Personal Data Protection Office.