All offersGdańskSupportIT Support Specialist M365
IT Support Specialist M365
Support
7N

IT Support Specialist M365

7N
Gdańsk
Type of work
Undetermined
Experience
Mid
Employment Type
B2B
Operating mode
Remote
7N

7N

W 7N zapewniamy najlepszą opiekę ekspertom na rynku IT, chcącym pracować w modelu kontraktorskim, w oparciu o jawne i transparentne zasady finansowe. Pracując z nami zyskujesz wsparcie profesjonalnych Agentów, którzy dbają o ciągłość Twoich kontraktów, komfortową pracę, rozwój zawodowy i niezapomniane integracje. Aktualnie pracujemy z ponad 1700 Konsultantami, którzy realizują projekty dla ponad 160 Klientów z różnych branż. Posiadamy 11 biur w siedmiu krajach: Danii, Polsce, Szwecji, Norwegii, Finlandii, USA oraz Indiach.

Company profile

Tech stack

    English
    advanced
    Microsoft365
    regular
    Agile
    regular
    ITIL
    regular
    Azure
    regular

Job description

Online interview
7N is an agent for high-end IT professionals. For over 30 years of operation we have proven that a clear and transparent financial model, collaboration exclusively with experts in their respective fields, and taking good care of them, comprise the best possible IT consulting model. We act as an individual agent for our consultants and promote their competences to our clients by offering them a wide range of projects in which they may participate. We add wage transparency, career development support and professional stability. Our main goal is a long-term collaboration; therefore the majority of our staff have been with us for many years.

Currently we are looking for IT Support Specialist Microsoft365 who will be responsible for providing support to end-users, supporting complex configuration and management of collaboration cloud services with the appliance of existing processes and standards. You will join a team of 6 people working according to Agile principles. You will report to the Senior Manager and work closely with the Service Owner.

Start date: ASAP (1 month notice period is acceptable)

Responsibilities:

  • Responsible for the development, administration and implementation of cloud-related components and applications
  • Interacts with Experts and Architects to meet the company's strategies and roadmaps
  • Acts as a driver of high-level support to ensure the quality of delivered solutions for business and IT at a technical and functional level

Tasks:

  • Follows the procedures and processes at a professional level
  • Provides guidance and knowledge to lower levels of support
  • Ensures constructive collaboration within the teams
  • Identifies new cloud opportunities for Client
  • Analyses requirements for cloud implementations
  • Influences technical discussions and decisions
  • Understands and solves the problems within cloud area effectively ensuring integrity, high quality solutions delivered in a timely as per SLA (Service Level Agreement) and acceptable manner
  • Understands the complexity of industry standards and regulatory compliance requirements
  • Point of contact for end users requesting advanced IT support
  • Responsible for daily support including installations, implementations, configurations, migrations and maintenance of cloud related services
  • Participates actively in internal team meetings

Requirements:

  • Understanding of ITIL processes and Agile (preferably possess ITIL or SAFE certification)
  • Strong competencies in End-User Collaboration platforms and tools
  • Knowledge and at least 3-year hands-on experience in all associated with O365 features (especially, but not limited to, SharePoint Online, Exchange Online, Teams)
  • Knowledge and experience in supporting Core Microsoft office applications
  • Credible knowledge of cloud computing environments (preferably Azure)
  • Excellent communication skills
  • Microsoft 365 / Azure Associate level certification
  • Ability to deal with and perform multiple tasks simultaneously
  • Ability to translate business requirements into technical tasks
  • Ability to deal with complex dependencies and procedures designed for the corporate environment
  • Experience from working in a multicultural and global environment/company
  • Strong business process knowledge
  • Fluent English

We offer:

  • Financial transparency: the salary is: 19 320 – 21 000 PLN (115 – 125 PLN/h) + VAT
  • Clear wage model
  • Professional development support. We subsidize trainings, technical certificates, conference participation, and foreign language classes. Additionally, 7N Consultants have opportunities to take part in internal training sessions and develop their interpersonal skills within the framework of the 7N Secret Code. Learn more about it here: 7N – The Secret Code   
  • 7N Inspiration Team’s support and an opportunity to join their ranks. They are a group of 7N Consultants who consistently and actively share their professional knowledge and expertise. Read an article from one of the 7N Inspiration Team’s members here:  7N - From Gitlab CI to Azure App Service     
  • Cooperation with real experts – the average professional experience of a 7N consultant is 10 years. Check out one of our discussion panels here: Does a Scrum Master need a background in programming (in Polish) 
  • Comprehensive and personal project support from one of a 7N Agent. Priority regarding project continuity and quality. See what one 7N Consultant said about the role of 7N Agents and project opportunities.  
  • Numerous (10-12 each year) high-end events – both online and offline. See the 7N KickOff 2019 clip here:  https://www.youtube.com/watch?v=i5KjJpFBNpI    
  • Healthcare, Benefit Multisport and life insurance subsidies regardless of cooperation model. Access to Mindgram, a psychological support and professional development platform.  
  • Professional and quality-oriented recruitment process led by the most experienced recruiters in the industry. Read more about it in the 7N candidate recruitment satisfaction survey (in Polish).