IT Specialist - Sharepoint Support
Other
IT Specialist - Sharepoint Support
3M GSC Poland
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
SharePoint
Office 365
QA Testing
Excel Macros/Visual Basic
Job description
Job descprition
- Accepting web tickets and providing technical assistance following established procedures and guidelines.
- Routing more advanced problems outside of established guidelines or scope to the appropriate support group.
- Utilization of the Knowledge Base to ensure all documented solutions are applied, following the established documentation standards, and provide feedback for necessary updates to the database.
- Acquiring and maintaining knowledge of relevant IT services/ application offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
- Identifies problems and opportunities for improvement with components or processes used to deliver IT solutions.
- Flexibility to adapt to schedules within same shift or to a different shift in case required.
- SharePoint Functional Development and QA activities as needed
- PowerApps, Microsoft Flow (Workflow Tool), SharePoint
Requirements
- Bachelor’s degree or higher from an accredited institution and a minimum of 1 year SharePoint Functional Development ExperienceOrAssociate’s degree from an accredited institution and a minimum of 2 years SharePoint Functional Development ExperienceOrHigh School diploma/GED and a minimum of 4 years SharePoint Functional Development Experience
- Functional knowledge of Microsoft Office and Office 365 suite.
- Proficient in English (Written and oral).
- At least 2 years of experience working on a technical support environment
- Excellent listening and communication skills, customer service and interpersonal skills.
- Fast learning and well developed analytical thinking and problem solving skills.
- Demonstrated tolerance of ambiguity, self-motivation and flexibility to adapt to a changing environment
Nice to have
- Bachelor’s degree or Associate’s degree in Information Technology and/or Information Systems or other related discipline.
- Experience in PowerApps Development
- Experience in Microsoft Flow Development
- Experience with creating/maintaining Excel Macros/Visual Basic
- Technical and /or functional knowledge of Lotus Notes.
- Advanced technical knowledge in Office 365 and One Drive for Business.
- Advanced technical knowledge of SharePoint permissions (includes breaking hierarchy)
- Able to maintain SharePoint permissions using Active Directory Groups and SharePoint Groups
- Experience in manual QA Testing
- Experience with automated QA Testing a plus
- Working knowledge of iOS mobile phone and iPad.
- Working knowledge of IE 11 Browser, Chrome Browser, Edge Browser
- Intermediate to advanced knowledge on Networking, Share Point and Remote connectivity, including VPN and Citrix.
- Excellent interpersonal, written and team collaboration skills
We offer
- Attractive compensation
- Private medical care
- Life insurance
- Retirement scheme
- Multisport card
- Opportunity to work globally as part of an international organization
- Work in a dynamic, respectful, inclusive and friendly environment with open door policy
- Unique organizational culture focused on collaboration and problem solving
- Professional training and onboarding package