ServiceNow Architect (ITSM + CIS | CAD)

For one of our key Clients we're looking for a two specialists for the positions of:

ServiceNow Architect (ITSM + CID | CAD)

Are you a seasoned ServiceNow expert with a passion for shaping enterprise solutions? We are seeking a ServiceNow Solutions Architect to lead the charge in designing, developing, and optimizing cutting-edge ServiceNow implementations for our diverse client base.

In this pivotal role, you'll be the driving force behind the entire ServiceNow solution lifecycle, from initial requirement analysis and solution design to implementation and continuous optimization. You'll delve deep into ServiceNow CMDB and CSDM model changes, assessing their impact on crucial ITSM and ITOM processes. Beyond technical expertise, you'll act as a ServiceNow Lead, guiding development efforts, analyzing complex business requirements, and influencing core ITSM processes to deliver truly transformative solutions.

Terms of engagement:

Area: IT Consulting

Vacancies: 2

Localisation: 100% remote

Start: ASAP (max 3 month notice period)

Salary rate (determined individually): 185 - 210 PLN net + VAT / h

Terms: B2B (outsourcing via 1dea), full-time, long-term (minimum 12 month+ contracts)

Recruitment process (100% remotely):

• Phone "hello" interview with 1dea recruitment consultant (~10 min)
• Technical and business conversation with our Client (approx. 1,5 hour)
• Decision to cooperate

Scope of duties:

• Lead ServiceNow Solution Lifecycle: Drive solutions from requirements to optimization
• Architect & Design: Create robust ServiceNow solution architectures
• Analyze CMDB/CSDM Impact: Assess changes on ITSM and ITOM processes
• Guide Development: Lead teams and manage business process implementation
• Mentor & Lead: Provide technical and architectural guidance to the team

Requirements:

• 5+ years of hands-on experience in ServiceNow implementation or architecture
• ServiceNow CAD or CIS certification is a must-have
• A proven track record of leading project activities as a Lead Developer, Delivery Manager, or Architect
• Deep understanding of ServiceNow architecture and a knack for mentoring technical teams
• Extensive knowledge of various ServiceNow modules and custom development
• Proficiency in discovery, automation, compliance-driven infrastructure solutions, and multi-source data integrations
• The ability to translate complex business needs into elegant, pragmatic solution designs
• Solid grasp of enterprise application architecture, ITIL, and Agile methodologies
• English B2+ level (for collaborating with team / external partners)

Nice to have:

• Proficiency in German or other European languages
• A university degree in technology or a related field

We offer:

• A transparent model of long-term cooperation (B2B contract for an indefinite period)
• Stable and safe involvement in a company with a solid market position
• Modern equipment provided by the company, along with software and configuration
• Flexible working hours
• Possibility to work remotely 100% of the time
• Professional advice and career support by a team of experienced specialists
• A mature and sustainable design ecosystem
• Good atmosphere in the team - values such as camaraderie, openness, respect, mutual help and support in development are important to us
• We try to work in the spirit of Agile, which we understand as: continuous improvement, effective cooperation and the use of an empirical approach during the development of manufactured products
• We support a culture of creativity - each team member has the opportunity to propose their own ideas or solutions - you will always be listened to and your suggestions will be taken into account