IT Service Management Specialist
PM
IT Service Management Specialist
Częstochowa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
ITIL
English
Project Management
Job description
Online interview
Location: Czestochowa, WP, PL, 42-200 Łódź, Lodzkie, PL, 92-202 Gliwice, Slaskie, PL, 44-121
Req ID 18247
We are looking for a new colleague to strengthen operational Service Management for the ZF IT Workplace, Infrastructure & Operations organization (WIO).
Your tasks
- Implementation of cross-functional procedures to enable operational end-to-end service management
- Provision of consultancy and support concerning operational management of WIO services
- Own service performance reporting for different stakeholders
- Driving continuous development and improvement of the WIO service portfolio
- Contribution to special projects with focus on service performance, customer satisfaction, executive reporting and other
Your profile
- Degree in business informatics, business economics or similar
- 3+ years of professional experience in IT service management and/or IT related processes
- Good English (to successfully communicate in an international work environment)
- Knowledge of ITIL (certificate as an advantage)
- Experience in project management and an international environment
- Analytical and conceptual skills, experienced in facilitate business analysis, strong presentation skills
We offer
- Exposure to modern IT technologies
- Attractive career opportunities in an international environment
- Private medical care, MyBenefit platform, discounts package on goods and services
- Flexible working hours and very good working environment
- Opportunity to work 100% remotely during the pandemic period (hybrid model of work afterwards – 60% remotely, 40% on-site)
- Relocation package (only to IT Center Poland headquarters based in Czestochowa)
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