IT Engineer

Description

We are looking for an On-site IT Support Engineer to provide day-to-day technical support for our Poland office. This role is focused on end-user support, local IT operations, and close cooperation with regional and global IT teams to ensure smooth and reliable technology services. The position combines hands-on technical troubleshooting with user support, asset management, and consistent execution of global IT processes.

Requirements

As the on-site IT support engineer for the Poland office, this role focuses on end-user support, local infrastructure coordination, and consistent execution of global IT processes.

• Provide Level 1–2 on-site and remote IT support for end users (Windows/Mac, mobile devices, printers, peripherals).

• Log, track, and resolve incidents and service requests in the ticketing system in line with SLAs.

• Support employee onboarding and offboarding, including device setup, access requests, and equipment returns.

• Manage local IT assets (laptops, accessories, meeting room equipment), ensuring accurate inventory and lifecycle tracking.

• Perform IMAC activities, including workstation setup, moves, changes, and local troubleshooting.

• Support Microsoft 365 and collaboration tools (Outlook, Teams, SharePoint, meeting room A/V).

• Coordinate with regional/global IT teams and vendors for escalations and advanced support.

• Maintain documentation, support compliance activities, and follow information security policies.

Experience, and Certifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

• 1–2 years of experience in IT support / desktop support / service desk (on-site and/or remote), ideally in an office environment.

• Good working knowledge of end-user computing (Windows 10/11, basic Mac support), mobile devices, printers, and standard troubleshooting practices.

• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) and meeting room / A/V basics; understanding of common identity/access concepts is a plus.

• Experience handling IT assets and inventory updates; comfortable following standard processes for device lifecycle, repairs, and replacements.

• Ability to coordinate with vendors and regional/global IT teams for escalations and scheduled on-site visits, providing clear information and follow-through.

• Well-organized and able to prioritize multiple tickets and tasks, documenting work clearly and escalating appropriately.

• Experience with ticketing tools and basic ITIL concepts (incident, request, change) is an advantage.

• Foundational understanding of AI concepts, including how machine learning models  work, common AI use cases, and basic principles of data handling.

• Ability to use AI‑powered tools and platforms to support daily tasks, with strong attention to detail and commitment to maintaining data accuracy.

• Fluent command of the Polish language (C1/C2)

What you can expect from us:

• Unique professional and personal development at one of the pioneer companies in professional insurance support.

• Ongoing professional training – to onboard you for a good start and your further professional development.

• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.

• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist..

• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.

• Private life insurance - 80% of the premium is covered by an employer.

• Employee referral program - we appreciate you recommending your friends to join us.

• Additional days off - to celebrate your birthday, moreover, if you want to do a volunteering work, feel free to do so with some extra days off.

• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.

• Lively and modern office in the City Centre with parking space for employees.

• A supportive and friendly atmosphere created by passionate people.