Senior ServiceNow Platform Engineer – ITSM & SPM

About our Team:

Our team is responsible for the ServiceNow platform, acting as the central hub for expertise and support for Market Units and IT departments across the organization.

We focus on IT Service Management (ITSM) and Strategic Portfolio Management (SPM), ensuring the platform runs reliably, scales with business needs, and continuously evolves to support the organization’s growth.

Role Purpose:

We are looking for a hands-on Senior ServiceNow Engineer to join our ServiceNow chapter and drive platform consolidation, strengthen our Strategic Portfolio Management (SPM), and modernize integrations. This is not a maintenance role - you will design, build and operate solutions that directly impact thousands of users and key business processes.

You will help shape a scalable and well-governed ServiceNow platform across multiple business entities, support the migration from legacy ITSM tools to ServiceNow as the single platform of record and contribute to simplifying and improving the integration landscape.

Key Responsibilities:

• Design, configure and develop solutions across ITSM modules (Incident, Problem, Change, Request, CMDB) and SPM modules (Demand, Resource, Project & Portfolio Management)

• Build custom applications, flows, and automation using low-code tooling and JavaScript/Glide API

• Architect and implement integrations with enterprise systems (monitoring, HR, finance, DevOps) via REST, MID Server, and IntegrationHub; reduce existing integration debt

• Own end-to-end testing including ATF automated test suites and quality gates within CI/CD pipelines

• Design platform automation: event-driven workflows, scheduled jobs, SLA management, and notifications

• Operate within agile squads across the full delivery lifecycle

• Platform governance and sustainable customization practices

Your Skills:

• 5+ years hands-on ServiceNow development and configuration in production environments

• Deep expertise across ITSM modules: Incident, Problem, Change, Service Catalog, Request, CMDB

• Proven experience with ServiceNow SPM/Project Portfolio Management

• Strong JavaScript scripting: Glide API, Business Rules, Script Includes, UI Policies, Client Scripts

• Understanding of OOB-first implementation principles

• Solid experience with integration patterns: REST, SOAP, MID Server, IntegrationHub

• Hands-on ATF experience and strong testing/QA discipline

• ServiceNow Certified System Administrator (CSA) or equivalent

• Experience in agile, cross-functional delivery environments

• Platform governance and sustainable customization practices

Ideally, you also have:

• ServiceNow CIS certification in ITSM or SPM/ITBM

• Exposure to ITOM capabilities such as Discovery, Service Mapping, or Event Management is beneficial.

• Experience with PLANTA or comparable PPM tooling

• Familiarity with cloud infrastructure (AWS, Azure, GCP) in a platform ops context

• CI/CD tooling experience (Jenkins, GitLab CI, GitHub Actions) applied to ServiceNow delivery

• Experience with event-driven architecture, microservices, or API gateway patterns

You will thrive here if you:

• Solve complex problems with elegant solutions, not workarounds

• Stay ahead of ServiceNow platform releases and evolving best practices

• Think upstream and downstream before you build

• Communicate clearly with both technical and non-technical stakeholders in distributed agile teams

• Thrive in fast-moving environments with competing priorities and incomplete information

What you can expect from us:

We want to provide you with everything you need to succeed. To do that, we offer a bunch of benefits (depending on the type of contract chosen).

• Paid time off: Enjoy 30 paid days off per year.

• Flexible benefits budget: Additional budget that can be used for both personal or professional development.

• Comprehensive medical coverage: Full private healthcare for you and your family, including rehabilitation, psychotherapy, and dental services.

• Home office allowance: Support for a comfortable and productive remote work setup.

• Work from anywhere in Poland: Freedom to work remotely with the option to access our modern office in central Warsaw. You could expect occasional travels to Switzerland.

Recruitment Process Overview:

1. 45min video call with our recruiter.

2. 1h Technical Video Call.

3. 1h video call with Project Lead.

Join us in shaping the future of insurance at Helvetia Baloise Group where in a dynamic, global team setting, you’ll have the freedom to bring your ideas to life and work alongside experts to solve demanding technical challenges.