AMS Salesforce Consultant (Service-to-Retention)

AMS Salesforce Consultant (Service-to-Retention)

Company: Vaillant Group   Location: Katowice-POL   Country: Poland (PL)     Brand: Vaillant Group

What we achieve together

• You will oversee all international service processes within the Salesforce environment, ensuring seamless system and process availability to support our global teams.

• You will control and monitor incident, change, and problem management, ensuring swift resolution and continuous service improvement.

• You will ensure the professional design of software support while fostering smooth collaboration between stakeholders, local projects, and offshore teams.

• You will accompany project transitions to support teams during release rollouts and continuous deployment, conducting engaging training sessions in Salesforce and ServiceNow.

• You will contribute to agile, self-organizing teams committed to delivering high product quality and reliable system performance.

• You will develop your professional, IT technical, and personal skills continuously to stay at the forefront of your field.

What makes us successful together

• Qualification: You have successfully completed your studies in Business Administration, Information Technology, or a comparable qualification.

• Experience: You bring practical experience in IT consulting or service management, ideally within international or multicultural teams.

• Know-how and skills: You possess experience with the Salesforce environment, especially Service Cloud and Field Service, along with knowledge of customer service processes.

• Nice to have: Familiarity with ITIL processes is a plus, as it enhances your ability to succeed within structured service management frameworks.

• Personality: You are open-minded, trustworthy, and communicate confidently at all levels, fostering positive relationships across diverse teams and stakeholders.

• Language skills: You are fluent in English, with excellent communication skills that enable you to effectively navigate linguistic and cultural differences.

What you can count on

• Flexible work model: adjustable starting times (7:30 – 9:00AM), hybrid work 70/30, and up to 30 days of remote work from abroad from selected countries.

• Health & Wellness support: private medical care (Medicover), sports card subsidy (Multisport), group insurance (Warta), and ergonomic office spaces. 

• Time off & balance: additional paid 2 days off and subsidies for recreation.

• Financial perks: up to 30% discount on company products, support for commuting and eyewear.

• Growth & Development: access to internal training, mentoring programs, self-learning platform for languages (eTutor) and international projects.

• Culture & Community: company events, family friendly activities, and open opportunities within Vaillant Group.

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.