Senior Application Support Engineer

Your responsibilities:

• Providing 2nd line application support and resolving incidents, problems, and change requests.

• Troubleshooting applications, databases, and system environments.

• Supporting releases, deployments, and system changes.

• Monitoring application performance and ensuring service stability.

• Coordinating technical activities and collaborating with internal teams, vendors, and customers.

• Creating and maintaining technical documentation and operational procedures.

• Supporting and mentoring junior team members.

We are looking for you, if you have:

• Higher education/ minimum engineer/ bachelor

• Very good communication skills

• Good coordination skills

• Ability to work as a team member

• Supervising work of Junior Specialists

• Customer oriented

• Fluent English

• At least 5 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support

• Ability to learn quickly new technologies and business processes

• Knowledge of relational data base (Oracle)

• Good knowledge of SQL/MS SQL, PL/SQL, Unix/linux, Sharepoint

• Knowledge of Documentum platform (for system services based on Documentum)

• Ability to plan and organize work of teams

• Customer oriented

• ITIL Foundation Certificate

• Being fluent in at least one of the main IT technologies.

• Analytical skills

• Knowledge of software building process

• General knowledge of business processes

• Knowledge of ITIL and Release Management proces (ITIL Foundation Certificate)

• Readiness to work in the project or operations

• Nice to have: Experience in pharma industry or international company

• Good knowledge of Windows Server 2008, SQL Server 2008 and IIS 7

• Knowledge of HP ALM / HP Quality Center from administrative perspective

We offer:

• Participation in interesting and demanding projects.

• Flexible working hours.

• A great, non-corporate atmosphere.

• Possibility to work remote or hybrid (2 days per week from the office).

• Opportunities for development and promotion.

• Attractive package of benefits.

We reserve the right to contact the selected candidates.