Senior DevOps/SRE Engineer

Location: Poland/Europe, remote

Salary:  up to 30 000 net (B2B) | up to 24 900 gross (UOP)

Form of employment: Contract of employment or B2B contract (self-employed)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
• We currently hire over 170 fantastic people.
• In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)
• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

https://youtu.be/8xd44wCP5LI?si=xu-4OqZsdAe17gGC

Want to know more about our Infrastructure Team?

We’re a team of four engineers looking for a fifth to join us! 🚀 Our stack centers on Kubernetes, Karpenter, AWS, Terraform, Ansible, Kaniko, Gitlab CI and Thanos with a focus on GitOps using ArgoCD and pipelines to ensure everything stays as code and configuration drift is avoided. Alongside product work, we tackle tech debt, refine our architecture, and collaborate with other teams—including the ML team—to drive impactful initiatives.

As a DevOps Engineer, you will:

• Shape and build the future of our architecture, often collaborating with others to find optimal solutions.
• Enhance and maintain our existing infrastructure to keep it running smoothly.
• Develop our platform, including Kubernetes clusters and tools for orchestrating services in test and production environments.
• Recommend and implement best practices to make our team and system even better.
• Improve the release process by refining tools and workflows.
• Automate repetitive tasks to save time and effort.
• Improve monitoring to ensure our services are always available and reliable.

You are the perfect fit if you have:

• Experience with Kubernetes and container concepts
• Experience with Cloud environments - like AWS, GCP, or Azure.
• A strong Linux background – any distribution works!
• Understanding core tech and protocols like HTTP, TCP, DNS, and networking basics.
• An automation mindset with skills in scripting (Bash, Python, or similar).
• Knowledge of IaC tools - the faster you can spin up infrastructure, the better!
• Familiarity with CI/CD tools like GitLab CI, ArgoCD, Flagger, Jenkins, or similar.

You will earn extra points for experience with:

• MySQL, PostgreSQL
• RabbitMQ, Redis
• ElasticSearch
• Nginx (OpenResty)
• Managing PHP or Node.js applications

We would like to offer you:

• Salary up to PLN 30.000 under a B2B contract or an equivalent within the employment contract
• Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions
• Remote-first work with flexible hours
• Possibility to use one of our offices in Poland or book a coworking space in your city
• Great development opportunities – company-supported courses and conferences
• 26 days off guaranteed in a year
• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
• Sport & wellness benefit 
• Private medical care
• Mental well-being program – individual therapy sessions and resources for employees
• Free access to one of the most popular e-book/audiobook services
• Regular social events (company-wide offsites, team events)
• Budget for 1:1 English language classes

What happens when you send your CV?

1. Screening call with a recruiter about the position and the team [1h]
2. Interview with @Kamil Kopaczyk (Head of Infrastructure) and the recruiter about your experience [1h]
3. A recruitment assignment
4. Technical call with the Infrastructure team (feedback on the task with additional questions) [1,5h]
5. Offer and fireworks! 🎉

Don't hesitate and apply right away!

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.5/5

85% recommend us to a friend👇

Read our reviews