Performance Designer

Location: Warsaw (hybrid: 1-3 days per week in the office)

Salary: 12.000 - 14.000 PLN B2B

Contract type: B2B

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

You'll be joining the Marketing Team, working at the intersection of design, performance, and paid social - and your work will go live fast. You'll collaborate closely with the Head of Performance, which means your creatives will be tested, analyzed, and iterated at real scale, with real media budgets behind them. Day to day, you'll design, produce, and iterate visual assets for Tidio across Meta Ads - our key channel. That means static ad creatives built to convert, video ads and AI UGC produced end-to-end, and a constant stream of new variants to test. You'll own the full creative loop: from hook ideation and scripting, through generation and editing, to reading the results in Meta Ads Manager and knowing exactly what to do next.

Job requirements

As a Performance Designer, you will be responsible for:

• Designing and iterating static ad creatives for Meta - testing hooks, visuals, and formats to drive CTR and conversions.

• Producing video ads and AI UGC end-to-end - from concept and script through generation, editing, and final delivery.

• Independently analyzing creative performance in Meta Ads Manager — reading CTR, hook rate, thumbstop, and CPA, and translating that into the next iteration.

• Stacking and managing AI tools for video and UGC production (Runway, Sora, HeyGen, Arcads, Captions, Creatify, ElevenLabs, Kling, etc.) - choosing the right tool for the job, not the other way around.

• Testing variants at speed - different hooks, formats, thumbnails, UGC actors — and building a library of winning formats to scale fast.

• Collaborating with the Head of Performance on creative analysis and ideation.
  
  

You are the perfect candidate if you have:

• Hands-on experience designing performance ads for SaaS, e-commerce, or D2C.

• A strong understanding of the paid social funnel - you know how hook, body, and CTA work together, and what separates a top-funnel creative from a retargeting one.

• Proven ability to analyze campaign results independently - you open Meta Ads Manager without being asked and can explain why creative A beats creative B.

• Experience with AI UGC, faceless ads, avatar creatives, or user-style voiceover content.

• Proficiency in Figma, CapCut, Premiere, or After Effects - enough to deliver end-to-end without dependencies.

• A fast, iterative working style - you'd rather ship 10 variants and test than perfect one for a week.

• Active knowledge of social media trends - you know what's working on Meta and Reels right now, not a year ago
  
  

We would like to offer you:

• Hybrid work model with flexible hours.

• 26 days off guaranteed in a year.

• Great development opportunities – company-supported courses and conferences.

• Individual work tools - MacBook Pro, Dell screen, JBL headphones. You can tailor the equipment to your needs!

• Mental well-being program – individual therapy sessions and resources for employees.

• Sport & wellness benefit or its financial equivalent.

• Free access to one of the most popular e-book/audiobook services.

• Regular social events (company-wide offsites, team events).

• Budget for 1:1 English language classes.
  
  

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.4/5

83% recommend us to a friend👇

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