Machine Learning Analyst

Location: Poland/Europe, remote

Salary:  up to 22 000 net (B2B) | up to 18 260 gross (UOP)

Form of employment: Contract of employment or B2B contract (self-employed)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated, AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by supporting them with a top-notch, sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.

Here are a few facts about us:

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population,
• The new Tidio AI feature (Lyro) - answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖
• We currently hire over 170 fantastic people.
• In 2022, we secured $25 mln in a Series B Investment round (check 👉TechCrunch’s article)
• In June 2023, our monthly MRR exceeded $1M.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

Want to know more about our ML Team?

At Tidio, we believe AI will transform how businesses engage with customers. As a leading provider of conversational chatbot solutions, we are at the forefront of this revolution. That's why we are looking for a talented Machine Learning Analyst to join our small but mighty Machine Learning team.

By joining the ML team as a Machine Learning Analyst, you will become a crucial member of our 5-person team and help us push the boundaries of conversational AI. This is a unique opportunity to turn your passion for machine learning into world-class products that deliver real value to the customers. 

As a Machine Learning Analyst, you will:

• Monitor models in production- looking for outliers, checking statistics, reporting model performance in time, and giving insights to ML team and product teams on various machine learning metrics (e.g., distributions, inference times);
• Create datasets - assigning labels to the datasets manually, developing autonomous ways to perform labeling like regex heuristics, performing and validating labeling using LLMs (external and self-hosted);
• Take care of the model validation before deployment - QA, performing direct tests on the model to assure its quality, developing tools to test it;
• Take care of dataset curation - analyzing our datasets to find errors, improve them, making sure they are stored correctly;
• Develop dataset intuition - being able to answer various questions about the data;
• Monitor the labeling workforce—during labeling processes, we send a lot of data to the outsourced workforce, and we need some QA on the samples we receive from them.

Want to know more about our work? Read this article, written by Bartek Kowalczuk, our Machine Learning Lead, on how we created Lyro – the first fully conversational AI chatbot for SMBs – in only 3 months >> https://bit.ly/3LvBd4E. Also, check our poster from ML in PL Conference 2022 >> https://bit.ly/3Rz0E9h.

You are the perfect fit if you:

• Understand ML workflow (EDA, data preparation, training, evaluation, monitoring).
• Are scrupulous and pay attention to details;
• Are creative and strive to learn new things;
• Have at least a basic knowledge of Python (pandas) and SQL;
• Have at least a basic understanding and knowledge of statistics (distributions, confusion matrix, performance metrics, correlation);

You will earn extra points for:

• Having a basic understanding of ML models (NLP, Transformer architecture)

We would like to offer you:

• Salary up to PLN 22.000 under a B2B contract or an equivalent within the employment contract
• Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions
• Remote-first work with flexible hours
• Possibility to use one of our offices in Poland or book a coworking space in your city
• Great development opportunities – company-supported courses and conferences
• 26 days off guaranteed in a year
• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
• Sport & wellness benefit or its financial equivalent.
• Private medical care or its financial equivalent.
• Mental well-being program – individual therapy sessions and resources for employees
• Free access to one of the most popular e-book/audiobook services
• Regular social events (company-wide offsites, team events)

What happens when you send your CV?

1. Screening call with a recruiter about the position and the team [1h]
2. Interview with our Machine Learning Lead and the team about your experience [1,5h]
3. A recruitment assignment
4. Technical call with the Machine Learning Team (feedback on the task with additional questions) [1,5h]
5. Offer and fireworks! 🎉

Don't hesitate and apply right away!

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.5/5

85% recommend us to a friend👇

Read our reviews