Technical Product Support (B2B SaaS)

About the Role

Fast-growing B2B SaaS company building subscription enablement software for online businesses is looking for a Technical Product Support Specialist.

The product helps e-commerce brands launch and manage subscription models (e.g. recurring purchases, memberships, curated boxes). The platform integrates with modern commerce systems and payment providers and serves clients across Europe and North America.

You’ll work at the intersection of support, product, and growth, playing a key role in customer satisfaction and retention. This is a hands-on role in a lean, experienced team where ownership and initiative are highly valued.

Responsibilities

• Communicate with clients via Slack, email, chat, and video

• Investigate and resolve technical and product-related issues

• Collaborate with engineers to reproduce and fix bugs

• Onboard new customers

• Gather customer feedback and share insights with product teams

• Improve and help shape internal support processes

• Build long-term client relationships

Requirements

• 4+ years of experience in customer or product support (preferably SaaS)

• Fluent English and Polish (written and spoken)

• Strong problem-solving skills and curiosity

• Excellent communication skills

• Comfortable working in a lean, fast-paced startup environment

• Ability to collaborate cross-functionally

• Fast learner, adaptable, proactive mindset

• Comfortable using AI tools to improve efficiency

Nice to have: experience in e-commerce or familiarity with frontend technologies.

What’s Offered

• Competitive salary + equity (ESOP)

• Fully remote work (Poland-based)

• Paid vacation

• Equipment provided (MacBook + tools)

• Regular team meetups

• Direct impact on product and customer success