Senior UX Researcher (Maternity Cover)

About us

At Text, you'll join a UX Research team that moves fast and shapes what we build. We work in continuous discovery mode: embedded in product squads, testing ideas early, and influencing direction with evidence, not documents. As we push deeper into AI-driven commerce solutions, you'll be exploring uncharted territory, validating emerging concepts, and helping decide what gets built next.

We build TextApp, an AI-first customer communication platform used globally by 38,000+ customers, analyzing data from 1M daily users and handling 3B+ chats.a scale where strong research immediately affects how thousands of companies operate.

This is a fixed-term role until April 2027, opened as maternity cover, with a chance for continuation depending on future needs and mutual fit.

What you’ll do

• Run the full research process end-to-end: define research goals, build hypotheses, and create research scenarios tailored to real product problems.

• Recruit smart and scrappy. Finding and booking the right US customers for interviews takes creativity and persistence — you'll need to be good at this.

• Work closely with product teams and uncover user needs, behaviours, and motivations through qualitative research, and combine these insights with quantitative validation.

• Move fast in ambiguity. Spot research opportunities before they're obvious — weird usage patterns, adoption gaps, contradictory signals — and propose what to investigate.

• Use AI as your co-pilot. Leverage AI tools for interview moderation, synthesis, clustering, insight generation — whatever accelerates good decisions.

• Communicate insights in real-time through Slack, quick debriefs, and live sessions. We don't do 40-slide decks - we share learnings early, often, and actionably.

• Ensure stakeholders understand the “so what” behind findings and help them translate insights into product direction.

You’re a strong match if you

• Have solid experience as a UX Researcher (mid/senior level) and can independently run end-to-end studies.

• Thrive in startup mode. Comfortable with shifting priorities, ambiguous problems, and building the plane while flying it.

• Know how to define clear research goals, hypotheses, and scenarios, and challenge stakeholder assumptions thoughtfully.

• Communicate insights clearly, concisely, and with respect for people’s time — sharing learnings early and often, rather than through large static reports.

• Treat AI tools as natural extensions of your workflow.

• Can combine qualitative and quantitative data to validate the scale and relevance of insights.

• Are open to conducting interviews in late-afternoon/evening hours with US-based customers.

• Are proactive, curious, and comfortable proposing research topics rather than waiting for requests.

Hard skills & tools you should know

• Fluent English.

• Strong experience with Dovetail (or similar tools) for synthesis and tagging.

• Solid experience with Amplitude (or similar analytics tools) for behavioural analysis.

• Experience with Sprig / Amplitude Surveys or equivalent.

• Ability to design and run qualitative interviews, usability tests, concept validations, and exploratory research.

• Hands-on experience with AI research tools (automated interviews, AI synthesis, clustering, insight extraction).

• Strong synthesis skills: prioritizing insights, clustering findings, delivering clear recommendations.

How we work

We’re a hybrid team – remote when it makes sense, onsite when it matters most.

Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes.

Our office is open year-round – drop by anytime.

Benefits

We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.

What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.

With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.

And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.