Loss Prevention Analyst

Team Connect is Poland’s leading nearshore and offshore IT provider. Since 2008 we successfully create and develop software for our clients.

We are also a proud certified Salesforce Partner. 

We specialize in Agile and DevOps-based software development. From the analysis stage through implementation. We develop backend, frontend, and mobile applications.

Currently, we are looking for:  Loss Prevention Analyst

PURPOSE OF THE JOB:

• The Loss Prevention Analyst will work within the Business Process Support Team, to monitor the Digital E-Commerce and MPOS platforms to identify, capture and action potential losses to the business due to fraud as well as assisting in growing its capability and capacity by introduction of new ways of working, expertise, coaching, and implementation of effective monitoring tools.
• The Loss Prevention Analyst should be providing a single point of contact for queries regarding Loss Prevention, allowing staff in different teams to quickly separate legitimate queries from fraudulent ones, and to use process inovation in order to help minmise losses being incurred
• This role may occasionally require availability during evening hours (6pm to 10pm) and on weekend days (Saturday, Sunday) based on British time. We expect candidates to be flexible and available in such instances

KEY ACCOUNTABILITIES:

• Perform day-to-day monitoring or transactions within the Digital platform Ecommerce platforms , EPOS and Supply Chain solutions to identify potential fraud cases
• Working alongside key business stakeholders to understand business requirements and propose business process improvements, in order to achieve delivery of enhancements to meet those needs.
• Manage / execute User Acceptance Testing (UAT) for new functionality developed in response to Loss Prevention requirements, coordinate all stakeholder groups to complete UAT, including capturing and prioritizing defects for development teams.
• Devleop strategies to log, debug, prioritise and deliver solutions related to business needs.
• Implement early warning systems to identify new types of suspect behaviour and adapt business processes to allow them to be actioned at the easliest possible stage.
• Procative monitoring of order flows, including out of hours, to ensure that potential risks are addressed in a timely mannor.
• Devleop clear communication channels with stakeholders to ensure that they are kept informed, and that all routes of entry are closed to customers identified as acting in a fraudulent manner

KEY LIAISONS:

• SEC European Headquarters Business Process Support Team
• Client's Subsidiary Business Innovation managers

DIMENSIONS:

• Maintain good and strong relationships with all key liaisons
• No. of communication partners: circa 30

EDUCATION:

• Educated to degree level or equivalent

SKILLS AND ATTRIBUTES:

• Essential:
• Understanding of behavioural or pattern analysis, Loss Prevention in a retail, manufacturing or finanical context
• Working knowledge of SQL
• Knowledge of the MS Office suite (Work, Excel, PowerPoint, Outlook)
• Very strong relationship building and influencing skills
• Excellent written and verbal communication skills
• Experience in requirement gathering and proposal write-ups
• Analytical thinking with the ability to pick up new ideas and subject matter quickly

• Advantage:
• Detailed functional knowledge of all major business processes in the sales and manufacturing industry
• Strong knowledge and experience of relevant platforms (E-commerce, Order Management system, ERP and MPOS platforms)
• Excellent knowledge of web platforms and systems integration
• Knowledge of machine learning tools, AI programming

EXPERIENCE:

• 1+ years or equivalent of Data Analytics or Loss Prevention experience

We offer:

• Long-term cooperation
• Benefit package - Multisport, private medical care, life insurance
• Training budget
• Free English lessons
• Individual support from a dedicated company mentor