Voice/Collaboration DevOps Engineer

As TCS, an international IT and SSC/BPO company we are seeking a highly motivated Voice automation/DevOps & SRE engineer to join the existing global team. The successful candidate should have strong analytical skills, technical depth, and excellent written and verbal communication skills.

Key responsibilities:

• Operate, monitor and support Cisco Unified Communication, Ribbon SBC environments and Zoom solution

• Manage Zoom Meeting and Phone provisioning, global call routing, number porting and location-based policies.

• Support SIP Trunk configuration, call flow routing, media encryption and SBC Health

• Automate provisioning of users, devices, call flows and SBC configuration via Ansible, Python and APIs

• Implement automated certificate lifecycle management

• Creating automation templates, standards and out of the box tools to create a consistent DevOps approach to improve all phases of the process and ensure end-to-end quality across functions.

• Define and measure SLIs/SLOs for voice and collaboration platforms (MOS, Call setup time , jitter, packet loss)

• Build dashboard and alerting using tools like Grafana , Prometheus, ELK or vendor tools (zoom Dashboard, Ribbon Analytics)

• Support Phone migrations between various systems ensuring interoperability via SBCes.

• Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e., logging, monitoring and alerting).

• Support and troubleshoot product and infrastructure issues in production environments.

• Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of websites continuous integration environments.

• Configuration, optimization, documentation, and support of the infrastructure components of application’s which are hosted in cloud services such as AWS, Azure.

• Partner closely with software development teams using a strong dev-ops mindset.

• Measure the effectiveness of processes and procedures to ensure results are being achieved, looking across process, people, and training to identify areas for improvement.

• Oversee training of new and existing staff and fosters teamwork to help them meet and/or exceed performance goals.

• Demonstrate willingness to do whatever it takes to meet changing departmental and customer needs. Foster responsibility and accountability within all aspects of the department.

• Other duties as assigned by management.

Skills & Requirements:

• Bachelor’s Degree in Computer Science, Software Engineering, or related field and 5+ years of related experience.

• Must understand the Zoom, Ribbon SBC and Cisco UC solutions including the API interfaces.

• Must understand the Telecommunication protocols and standards

• Should have experience with automating operational tasks with Ansible, Python and Rest APIs.

• Knowledge of core network infrastructure, database, cloud and data center operations.

• Knowledge of Linux and/or Windows OS. Experience with programming and scripting

• Should have familiarity with Relational database and NoSQL database.

• Should be able to investigate & perform Root Cause Analysis (RCA) on users reported issues and suggest workarounds before implementing the permanent fix.

• Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.

• Experience in the financial industry is a plus.

• Ability to multi-task effectively without compromising the quality of the work.

• Ability to work in both Agile or Waterfall software development environments.

• Passion for building DevOps solutions with state-of-the-art technology.

What do we offer:

• Cooperation on B2B contract basis

• Opportunity to use foreign languages and the newest technologies on a daily basis

• Possibility of remote work