SAP Basis / Root Cause Analyst (RCA Analyst)

Your daily tasks:

• As member of the Applications Root Cause Analysis team, you will follow up on outages, failed service requests, customer escalations and other IT problems.
• You will analyze the technical root and collaborate closely with other teams like product development or technical support.
• In case of customer concerns, you will also act as an escalation contact supported by the corresponding experts of the global application team.
• You will also provide hands-on operations support in escalated or complex cases.
• You will identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration.
• Beyond RCAs, you will ensure agreed deliverables e.g. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects.

Your attitudes we value:

• 10+ years relevant IT experience.
• Solid hands-on understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective (SAP NetWeaver certification highly beneficial)
• Additional Experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/ SAP Gardener etc. (advantage)
• Communication with customers on technical, service and operations topics, ability to handle escalated customer cases on management level.
• Cloud and Customer Mindset and previous experience in Cloud Operations or Support organizations for private cloud or public cloud offerings. (advantage)
• Strong understanding of the processes and working models of SAP Enterprise Cloud Services. (advantage)
• Product Development, Product Support etc.

What do we offer:

• B2B 12 month contract.
• Hybrid work: 2-3 times a week from the office in Warsaw
• Opportunity to use foreign languages and the newest technologies on a daily basis.
• Work in a multicultural environment.