Support Specialist

About Synder

Synder is an accounting automation software helping accounting professionals and business owners to record, reconcile and recognize ecommerce sales and subscriptions.

For additional background:

• Synder connects all sales channels and payment methods into one ecosystem using our own unified API;
• Synder automatically sorts this data out in the accounting system, making it a single source of truth for a business;
• Today, almost 5,000 businesses use Synder on a daily basis;
• $7B+ worth of transactions were processed by the platform in 2023.

We are seeking a motivated Support Specialist with experience in providing B2B SaaS support and exceptional written and verbal communication skills in fluent English.

What You Will Do

 •  Respond to customer inquiries through various channels, including email, chat, phone, and video conference;

 •  Work in a team environment with a focus on customer satisfaction;

 •  Provide installation, training, troubleshooting, and maintenance support to customers;

 •  Write user guides and actively participate in customer behavior research;

 •  Analyze customer feedback to identify potential problems and improve user experience;

 •  Manage and resolve difficult customer cases with exceptional communication skills;

 •  Display initiative, enthusiasm, and professionalism.

What You Need

 • Fluent English, with excellent written and verbal communication skills;

 • Ability to work 5 days a week from 3 pm to 11 pm CET with days off on Sat&Sun,

(including possibility to work the same hours on Sat&Sun with days off on Thu&Fri every two weeks);

 • Excellent listening and problem-solving skills;

 • Ability to handle complaints and difficult situations in a calm and patient manner;

 • Proactivity, initiative, and enthusiasm for personal development.

Good to have

• Experience in SaaS B2B customer support;

• Strong computer literacy and knowledge in the IT sphere.