IT Service Desk Agent
Support
IT Service Desk Agent
Bydgoszcz
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Windows 10
Windows 8.1
Windows 7
Microsoft Office
Job description
Online interview
SuperControl is a part of InhabitIQ that operates a unique collective of tech-forward companies serving the residential, commercial and vacation rental industries.
The IT Service Desk Agent will provide front-line support for employee email, user accounts, printers, and phones. Successful candidates will possess excellent communication, analytical and problem-solving skills along with the ability to quickly identify and resolve issues.
The IT Service Desk Agent will provide front-line support for employee email, user accounts, printers, and phones. Successful candidates will possess excellent communication, analytical and problem-solving skills along with the ability to quickly identify and resolve issues.
The right candidate for this position will have a passion for improving the environment while building an excellent rapport with all staff.
Functions and Responsibilities
- Provide support to employees on a variety of hardware and software issues
- Provision and support user accounts and permissions
- Troubleshoot employee issues with email, Windows, printers, and phones
- Troubleshoot connectivity issues including wireless networking and VPN
- Receive and document all inbound tickets, emails, phone calls, and in-person requests for IT services
- Assist with regular hardware and software inventory audits
- Document, track and monitor technical problems and solutions
- Help other team members when necessary
- Suggest new procedures to reduce repeat issues
- Assist with the procurement of devices for new hardware deployments.
- Help with onboarding new employees and ensure equipment is shipped out to remote offices and employees on-time.
- Facilitate call for support to system administrators in the event an issue is encountered that needs to be escalated.
Minimum Qualifications
- Experience supporting Windows 10, 8.1, and 7
- Experience supporting and troubleshooting Microsoft Office products
- Ability to communicate clearly and effectively
- Excellent organizational, customer relationship, verbal and written communication skills
- Highly dependable and professional
- Excellent problem solving and listening skills
- 2 years prior relevant experience
What we offer:
- being a part of international project
- on-line learning platform
- private health care
- free parking
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