Product Support Specialist

We are all about supercharging tech-based businesses. But make no mistake - software development is just a part of what we do at Startup Development House. Our mission is to deliver all-around support for growing companies.

Our Development Team is expanding and looking for fresh blood - we’re currently looking for a Junior Product Support Specialist, who will help us build amazing products for our clients. As we grow, we're expanding into new areas - including AI, automation, and intelligent systems and we’re searching for someone who is excited to explore with us.

📍 Location: Remote/Warsaw Office (as you wish)

💰 Salary (PLN):

8,000 - 10,000 + VAT (B2B)

How can you grow with us?

• You will work on a single product, taking ownership of its direction and development. In this role, you will have the opportunity to grow across different areas — Product Management, Quality Assurance, and Customer Support — building a versatile skill set and shaping the product’s future.

• Do you wonder what project you would join? Check out our previous projects: a powerful cyber risk mitigation platform, a Norwegian eco-friendly start-up or something just as exciting!

• We're currently exploring exciting use cases for AI and LLMs - from enriching our clients’ platforms with smart automation, to experimenting with AI agents for business-critical workflows. If you're curious about these areas, you'll find room to grow with us.

• Our internal knowledge-sharing initiatives guarantee rapid skill development.

What we’re looking for:

Experience:

• 1–3 years of professional experience in a related role (e.g. product support, QA, project coordination, or junior product management).

Tech skills:

• Basic understanding of software development processes (Agile/Scrum preferred).

• Experience with manual testing of web or mobile applications (reporting bugs, preparing test cases).

• Ability to handle simple technical issues reported by end-users and escalate complex cases appropriately.

• Strong organizational and communication skills, with the ability to translate client needs into clear tasks for developers.

• Familiarity with Jira.

• Comfortable working with documentation (creating task descriptions, user guides, test scenarios).

Soft skills:

• At least B2 in English – we work internationally, so that’s a must,

• Strong collaboration, communication, and organization skills – we’re a team and we want you to be a part of it!

• Proactive attitude towards implementing changes and learning new areas (QA, PM, support)

• Attention to detail.

Nice-to-haves:

• Experience working directly with end-users or clients.

• Familiarity with basic SQL queries, Postman, or API testing.

Benefits:

• Flexible working hours,

• Possibility to work 100% remotely or from our office in Warsaw,

• Growth-driven culture: knowledge-sharing initiatives, individual career paths, and regular evaluation of your development,

• Startup approach, which means international teams, many greenfield projects, and gaining hands-on experience at every stage of the product development cycle,

• Freedom to choose the best tools and tech to achieve your team’s goals,

• Trustworthy devices - we work on MacBooks,

• Basics: Multisport card possibilities and private healthcare package.

Write to us, call us, join us and let's make some startups grow! 🚀