Business Technical Services Analyst

Job Title: Business Technical Services Analyst

Location: 100% Remote

Work Hours: 2:00 PM – 10:00 PM (Poland time) | 8:00 AM – 4:00 PM EST

Rate: 50-70 pln/h netto + VAT B2B

📌 Project Description

We are looking for a Business Technical Services Analyst to join a dynamic technical services team supporting enterprise-level clients. You will be the key contact point for business and technical support, ensuring smooth delivery, issue resolution, and ongoing client success. This is a long-term remote role aligned with US working hours, primarily supporting clients in the financial services sector.

🎯 Key Responsibilities

• Provide Level 1 technical support and incident management (including on-call rotation).

• Act as a single point of escalation and governance for assigned client relationships.

• Monitor adherence to SLA metrics.

• Translate client business requirements into technical specifications.

• Coordinate with project, compliance, and release teams to ensure successful delivery and system stability.

• Maintain detailed system and client documentation.

• Assist in evaluating change requests and supporting small-to-mid-sized technical projects.

✅ Must-Have Requirements

• Professional experience with APIs (e.g., Postman or similar tools).

• Hands-on project experience, preferably in technical environments.

• Incident management experience, ideally in service-oriented or enterprise support roles.

• Bachelor’s Degree in IT or related field.

• Fluent English (written and verbal, C1–C2 level).

• Willingness to work Poland 2:00 PM – 10:00 PM shift.

• On-call availability (rotating schedule).

💡 Nice-to-Have Skills

• 3–4 years of relevant experience.

• Master's degree in IT or related field.

• Experience in the financial or credit card industry.

• Familiarity with:

  • Oracle PL/SQL, C/C++, VB.NET, ASP.NET.

  • Microsoft Visual Studio.

  • UNIX/Linux environments.

• Certifications such as ITIL or PMP.

• Knowledge of Prime Licensing code.

• Understanding of payment and bankcard systems.