Account Business Partner

Team Summary

You will join a high-impact, independent strategic division that acts as the primary bridge between our deep-tech engineering teams and our global clients. We are a lean group of professionals who value autonomy, ownership, and professional efficiency over hierarchy.

The team is responsible for managing the company’s most valuable assets, with a strong focus on long-term stability and sustainable growth. Acting as a true one-stop shop, we handle the business side of operations, allowing engineers to stay focused on building technology.

Job Summary

The Account Business Partner is the key strategic partner for client accounts, responsible for the commercial and administrative ownership of the portfolio. Your mission is to transform standard service delivery into a deeply integrated partnership by acting as the client’s trusted advisor and using your technical expertise to support pre-sales activities, identify upsell opportunities, and drive account growth.

You own relationship health, ensure end-to-end value delivery, and serve as a protective shield for technical teams. Success in this role is defined by strong client retention, seamless operations, and the natural expansion of our footprint within each account.

Responsibilities and Duties

• Manage 2–3 key accounts, ensuring a deep understanding of each client’s business goals and pain points

• Lead drafting of Statements of Work (SOW), contract negotiations, and financial forecasting/billing oversight

• Serve as the first point of contact for high-level issues, mobilizing internal resources to provide rapid solutions

• Identify opportunities to add value to the client’s business and facilitate the expansion of service offerings

• Coordinate closely with Delivery Directors and PMs to align business commitments with technical execution

• Own the pre-sales process to support upsell activities with new business units
  

Qualifications and Skills

• 5+ years of experience in project management, account management, or client-facing roles within IT or the tech sector

• Solid foundational knowledge of IT products, services, and software development lifecycles

• Ability to translate complex technical solutions into clear business value for non-technical stakeholders

• Deep understanding of market trends, competitive landscapes, and evolving client needs within the tech sector

• Experience with project management and documentation ecosystems, specifically Jira and Confluence

• Ability to analyze and interpret account data to drive strategic decision-making

• Familiarity with IT contract terms, legal frameworks, and various pricing models

• Fluent English with the ability to lead high-stakes negotiations and present to C-level stakeholders

• Proactive problem-solving mindset, anticipating issues and resolving them before they escalate

• Strategic empathy, balancing client business pressures with engineering team constraints

• Resilience under pressure, staying effective during high-stakes negotiations or complex challenges
  

 We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member

• Competitive salary packages with performance-based annual reviews

• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company

• Employment via Contract of Employment (UoP) in complete alignment with Polish Labour Law

• Guaranteed paid vacation, public holidays, and medical leaves as per statutory regulations

• Continuous growth and development opportunities through internal knowledge hubs, corporate courses, and free English classes

• Comprehensive private medical insurance to supplement your standard NFZ coverage.