Junior IT Support Specialist

The IT department is responsible for providing the most crucial and business-critical systems and services for our employees. We deliver computers, configure services, and ensure security aspects, build and automate internal processes and workflows by providing necessary IT tools and integrations. As a member of the first line of support, you will provide IT support, focusing primarily on the site's local needs and supporting remote employees worldwide.

Requirements:

• Very good communication skills

• Open and helpful attitude

• Precision and care for details in everyday routine tasks

• Self-sufficiency with high respect to applied security policies and procedures

• Basic knowledge of operating systems and understanding of computer hardware

• Basic knowledge of computer networks & connectivity troubleshooting

Nice to have:

• experience in installing various operating systems (and dual boot configurations)

• experience in troubleshooting the most common computer hardware issues

• knowledge of up-to-date computer hardware components

Main responsibilities:

Ticket Management Focused primarily on the needs of the local office

• Solve & monitor tickets’ status and update users in real-time within the Jira Service Management system

• Ensure proper communication in the tickets aligned with workflows and the escalation path, within defined SLA Times

Systems & Hardware Administration

• Managing users, groups, mailboxes, and endpoints (M365 Entra ID, Intune, Mosyle)

• Managing licenses and subscription products (M365, GCP, Azure, AWS)

• Endpoint operating systems installation and changes (Windows, macOS, Linux)

• Managing IT Assets (inventory, stock, purchases, sales, insurance requests, etc.)

• Writing and updating supportive manuals & documentation for users and the IT Crew

• Printers management

Security

• Incident management: phishing, malware, computer lost/stolen, exception handling (create/remove) in cooperation with the CyberSec team

• Quarantine reviews

• Endpoint Compliance alignment (antivirus, drive encryption, secure boot)

• Applying and ensuring that Security standards are in place

• Defining policies and configuration requirements for IT systems aligned with applied security standards

• Following the applied security policy and educating users

Support users

• Provisioning and deprovisioning on- and offboarding equipment

• Preparing and managing the office desk’s equipment

• Technical support and repair of computer equipment (excluding client's/project's equipment), working with external repair services

• Network connectivity troubleshooting

• Managing audio/video equipment for conference rooms (Logitech with Microsoft Teams)

• Support for meetings and events in the Spyrosoft Group offices