BAS Quality Assurance Specialist – ServiceNow Jarvis

The Business Application Support Quality Assurance Specialist will be responsible for evaluation, qualification, testing and supporting the regional QAS on various testing activities for the Service NOW Jarvis solution.

Main responsibilities

General

• Evaluates, qualifies and tests Jarvis solution including only software part according to internal test specifications and processes.
• Provides detailed technical summaries of test results in line with requirements and enhances documentation.
• Acts as an interface for teams in own area of responsibility, during product development life cycle, including clarification with internal development.
• Guides team members and other teams and recommends practice improvement. Contributes to building up knowledge base. Actively drives networking of development community.
• Defines and implements proposals for cross-team process and communication improvements. Improves test specifications and process descriptions.
• Acts as a technical consultant and advice where applicable.
• Evaluates technical factors influencing the project. Identifies and assesses risks and provides adequate solutions.
• Creates helper tools where applicable.
• Defines test strategy for the project.
• Communicates effectively with other project stakeholders (Project Management Team, Developers, etc.).
• Reviews the quality of the artifacts created during the testing phase: bug reports, test reports, automated test scripts.
• Verifies the retesting status of the bugs reported by other teams.
• Supports 3rd Level Support Engineers and development teams in context of resolving field problems.
• Continue enhancement of the test suite to include new functionality.

Automation Testing

• Creating automated tests for specific areas/processes proposed by QA team itself.
• Test Cases for automated tests are created based on QA’s team knowledge, experience and best practices not by Requirements provided by Process Team.
• Documenting all relevant information related to automated tests.
• Documenting all useful information for purpose of Knowledge Sharing.
• Executing automated tests cyclically and creating a test report.
• Fixing/improving automated tests based on current needs, e.g., tests failures due to test implementation (test itself works improperly) or changes in processes (made by development team).
• Informing development team about found issues. Clarification of potential problems.
• Performing regression test sessions related to ServiceNow and ServiceNow release.
• Executing regression test cases (or only part of them) based on current needs/resources in agreement with development team.
• Verifying all changes, fixes and new implementations completed by development team before making them available to users (before publishing to Production).
• Regression Testing and Software Development Life Cycle (SDLC) Procedures

Requirements:

• University Degree or equivalent
• 7-9 Years experience in Application Support or Management (esp Ticket Management)
• 5-7 yrs in BAS Quality Assurance
• ITIL Introduction & Basics
• ServiceNow Fundamentals
• ServiceNow Scripting
• GxP & GTrace tool
• Application Development Fundamentals
• ITSM Fundamentals
• ITSM Implementation