Senior ServiceNow Software Engineer

WE ARE

SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates are currently working on 2,000+ projects with clients in the USA, Europe, and LatAm. We are about people who create bold things, make a difference, have fun, and love their work.

The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others.

The team builds cross-industry Low-code solutions. We are responsible for both the development of the low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and in accordance with a defined implementation methodology.

IF YOU ARE

• Experienced in the ServiceNow platform, with over 3 years of focus primarily on integrations and the CSM module of ServiceNow

• Knowledgeable about IT operations and infrastructure management, including network devices, servers, databases, and cloud environments

• Experienced in developing integrations using REST/SOAP APIs, Web Services, Scripted APIs, and ServiceNow IntegrationHub

• Familiar with TM Forum (TMF) API considerations & KAFKA architecture (nice to have)

• An analytical problem solver with proven skills in quickly identifying and fixing integration problems

• Experienced in Integration Tools (Orchestration, IntegrationHub, ETL)

AND YOU WANT TO

• Design, implement, and manage integrations between ServiceNow and third-party applications (e.g., external IT systems, databases, cloud services) using integration methods such as REST, SOAP, APIs, MID Servers, and JDBC

• Collaborate with the system architect and business stakeholders to understand integration requirements, translating them into scalable and reliable technical solutions

• Write, maintain, and troubleshoot complex scripts (e.g., JavaScript, Glide APIs, and Flow Designer logic) to support the integration needs of the organization

• Manage data transformation processes between ServiceNow and external systems, ensuring the integrity of data during transfers and creating necessary data mappings and configurations

• Collaborate closely with ServiceNow administrators, process owners, ITSM and CSM teams, and other technical teams to align the integration solutions with overall organizational strategies and processes

TOGETHER WE WILL

• Work on the design, delivery, and support of a variety of solutions that help our clients meet business objectives

• Get solutions ranging from large-scale custom-developed low-code applications to cloud-based development and integration services

• Cooperate with top experts in the company

• Take care of your individual career path for professional development and career growth

• Immerse in interesting consulting engagements where you can explore client businesses over the globe