Support Engineer

Support

Jana Pawła II 9, Wrocław

Softjourn

Undetermined

B2B, Permanent

Mid

Remote

1 523 - 1 748 USD

Gross per month - Permanent

1 523 - 1 712 USD

Net per month - B2B

Tech stack

SQL

junior

Linux

junior

SSO

nice to have

Web API

nice to have

Job description

Softjourn is looking for a Support Engineer!

About the project:

The project is online expense reporting and invoice management service that provides complete process automation and cost controls around an organization's accounts payable operations.

Working hours:

Work in EST time zone 8 am - 5 pm (2pm - 11pm GMT+2), working days are from Monday till Friday

Requirements:

1 year experience in a technical support role using SQL and Linux in a professional capacity
1 year experience of software support, customer service and/or transferable experience
Ability to write basic level SQL queries (must have)
Basic Linux command line experience
Expert level of proficiency in English
Strong written and verbal communication skills
Strong technical acumen with the ability to pick up new software skills with ease
Understanding of relational database structure
Great interpersonal skills to be able to work with clients and multiple departments
Demonstrated ability to apply problem-solving and critical thinking
Ability to manage and work both effectively and calmly under pressure
Willingness to work in EST time zone 8 am - 5 pm (2pm - 11pm GMT+2)

Responsibilities:

Respond to incoming support cases and phone calls, resolving how-to and technical issues
Troubleshoot issues and create intermediate data fixes, interim solutions (non-code fixes), or technical work rounds using SQL and other technical support tools
Review web server and application server logs, such as Kibana or Sumo Logic, to resolve system issues created by monitoring and batch processing system(s)
Interact with internal and external SFTP environments for sending and receiving client data
Effectively utilize the case management system (e.g. Salesforce, Zendesk) to prioritize and manage cases and document all client and internal correspondence
Confirm, reproduce, and escalate potential product defects with proper documentation

Benefits and perks: