Head IT Service Management

Are you inspired to lead transformation while ensuring operational excellence? We are seeking a Head IT Service Management to join our IT Service Management (CIT-AOS) team in Warsaw, responsible for leading platform operations, steering the transition from BMC Helix to ServiceNow, and developing a high-performing ITSM team. Be part of a team that values reliability, innovation, and continuous service improvement.

What You Will Do

• Lead BMC Helix and ServiceNow platform operations, ensuring availability, compliance, and resilience.

• Oversee transition from BMC Helix to ServiceNow, driving roadmap execution with zero business disruption.

• Build and coach a skilled team across ITSM disciplines, promoting automation and AI-enabled practices.

• Partner with business and corporate stakeholders to align on standards, SLAs, and governance models.

• Drive maturity in ITSM processes, ensuring measurable improvements in quality, speed, and cost.

What You Bring

• Proven leadership in ITSM platform operations (BMC Helix and/or ServiceNow) and enterprise environments.

• Strong transformation experience, ideally managing ITSM tool migration with minimal service interruption.

• People leadership and coaching skills to build technical and process excellence across diverse teams.

• Excellent stakeholder management, balancing operational needs and strategic alignment.

• Needed Language Skills: English (fluent); German and Spanish are a plus.