Atlassian Systems Support Specialist

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

 Atlassian Systems Support Specialist

Warsaw, Madrid | working from home up to 40% | Reference 6704

Are you a software support specialist with excellent communication and problem-solving skills? Are you interested in the area of development tools and topics such as CI/CD pipelines and automation? Do you want to develop in the direction of engineering in addition to a support job? Do you want to work in an international environment in close cooperation with various business units, such as the Swiss Stock Exchange or Financial Information? Then, you have come to the right place.

We are looking for a DevOps Support Specialist to assist our customers with technical problems in the 1st and 2nd level support. You will be providing hands-on support to help drive our centralized development tools services to the next level.

What You Will Do 

• be part of the team in charge of the support and maintenance of our Agile Collaboration Tools services
• respond to customer inquiries in a timely, accurate way and assist in troubleshooting
• create documentation, inform and train customers about new features and functionalities
• participate in the automation as well as the further development of our tools and services
• be on-call (approx. one week per month) for responding to and troubleshooting any related issues. This service is compensated economically
•  

What You Bring

• completed professional training in the field of computer science. A higher education or bachelor's degree in computer science is not mandatory, but an advantage
• knowledge in the Atlassian Toolchain are mandatory, (Jira On-Premise and Cloud, Confluence, Crowd), good knowledge Unix/Linux. Also, knowledge in Software development in Java and/or Python highly valued
• customer focus and a team player for whom interaction with people is a passion, with excellent communication and problem-solving skills
• innovative team player mindset, who proactively seeks and successfully implements good solutions
• good command of written and spoken English, Spanish or German is a plus

If you have any questions, check out our FAQ page or call Yuliya Stoyko at +34 917095993.

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.