ServiceNow CMDB Architect

We are seeking a highly skilled ServiceNow Architect who will be responsible for the accuracy, management, and maintenance of data in the ServiceNow CMDB and for providing actionable insights from the data on the ServiceNow platform to make informed decisions for the global infrastructure department.

Your responsibilities

• Maintain ServiceNow Data and Process artefacts and materials - Web pages, documents and templates, Teams/SharePoint sites, etc.

• Operate Governance and Controls to ensure data management processes are adopted and adhered to in a compliant manner to support operations and projects

• Design and maintain dashboards, reports and analytics leveraging ServiceNow Performance analytics, CMDB data, and other ITSM modules

• Provide leadership on data topics to the ServiceNow Platform Support Team

• Drive the continual service improvement of capabilities and adoption of CMDB & Foundation data, aligned to CSDM, across all teams

• Perform data collection and analysis to support GI strategic planning, development of roadmaps, and key programmes and projects

Our requirements

• Minimum 8 years of ServiceNow Experience, especially in CMDB, Service Mapping, Event Management, etc. 

• Expertise in data modelling, visualization, and creating actionable insights 

• Familiarity with infrastructure configuration and architecture across traditional on-premises data centers, cloud, network, and IT security tools 

• Broad understanding of industry best practices in ITSM, Configuration management, enterprise architecture, and master data management 

• Excellent understanding of the ServiceNow CSDM Model 

• Fluency in English

• Residing in Poland required

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market

• We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022

• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more

• Comfortable workplace – class A offices or remote work

• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application

• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers

• Investment in your growth – meetups, webinars, training platform and technology blog – you choose

• Fantastic atmosphere created by all Sii Power People