IT Support Specialist (f/m/x)

We are seeking an IT Support professional to provide on-site technical assistance at the office and manufacturing facility of a leading automotive client. You will maintain and optimize IT infrastructure, troubleshoot issues, manage systems and applications, and support end-users. Your role will involve responding to incidents, mitigating risks, and supporting the implementation of new IT solutions to improve operational efficiency. If you have experience in a manufacturing environment with complex IT systems and can manage priorities in a dynamic setting, this position is ideal for you.

Your tasks

• Providing IT operations support by handling tasks related to production, quality, logistics, and resolving network or infrastructure issues

• Diagnosing and resolving issues with hardware and software on the shop floor or in the control center, following available documentation

• Managing system tickets by creating, updating, and closing requests to ensure efficient problem resolution

• Maintaining network infrastructure and devices through patching, troubleshooting, and overseeing the proper functioning of the shop floor equipment

Requirements

• Minimum 1 year of experience in direct technical support for users and IT infrastructure, including servers and networks

• English language proficiency at a minimum of B2 level; knowledge of German is a nice-to-have

• Readiness to work in a 24/7 shift system, limited to the factory in Jawor

• Motivation for continuous learning and professional development in a dynamic technical environment

• Residing in Poland required

• Fluent Polish required

Nice-to-have requirements

• Experience with ticketing systems

• Familiarity with TeamViewer, RDP, Remote Desktop, VPN

• Career development plans in the IT field

• Basic knowledge of ITIL