IT Service Desk Specialist with Spanish (f/m/x)

Do you speak Spanish fluently? Would you like to continue developing your career in the Service Desk area? If so, join our IT Operations Competence Center, which is responsible for delivering projects related to workplace and mobile device support, servers, operating systems, networks, databases, and applications!

We are looking for specialists ready to work remotely in a 24/7 model for one of our food processing industry clients.

Your tasks

• Providing remote support for users across applications, operating systems, and computer hardware

• Managing user accounts and access in Active Directory / Entra ID

• Handling Office 365 services and basic telephony system administration

• Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)

• Performing initial triage of incidents and service requests via phone, email, or ticketing systems

• Escalating complex issues to higher support levels in line with defined procedures

• Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base

Requirements

• Fluency in Spanish (spoken and written) and good command of English

• At least 6 months of experience in an IT technical support / Service Desk environment

• Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune

• Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)

• Strong communication and interpersonal skills, with a customer‑oriented mindset

• Willingness to work in a 24/7 shift model and ability to perform well under time pressure

• Fluent in Polish required

• Residing in Poland required