Junior/Middle Technical Support Engineer (Automotive)

We at Sigma Software are looking for a Junior/Middle Technical Support Specialist to join our expanding team. This role offers the chance to work in close collaboration with a Swedish engineering and development center, supporting innovative connectivity services for future vehicles.

Join us and be part of a company that delivers high-quality solutions to global leaders while fostering innovation and excellence.

Customer

You will have an opportunity to work with a worldwide leader in the Automotive Engineering domain.

Project

Support project for the Swedish engineering and development center working on future C-segment cars. Engineers will support connectivity service with operations and monitoring as a supplement to the daily business for the European market of the client.

Requirements

• 1+ years of experience in technical support domain

• General technical background or equivalent education

• Understanding of standard ITSM processes (log and report incidents/problem)

• Upper-Intermediate level of English

• Readiness for night shifts

Personal Profile

• Open-minded and able to adapt

• Organized and structured

• Attentive to details

Responsibilities

• Provide 2-level technical support on out-of-office and weekend basis

• Securing agreed service levels in accordance with the Service Level Agreement (SLA)

• Monitoring of Infrastructure and Integration into other systems

• Incident and escalation reporting

• Maintaining and developing positive relationships with customers and colleagues