(Senior) AWS Cloud Consultant - Amazon Connect

We are an independent multi-cloud services company that helps enterprises and SMB companies build new foundations for future growth through successful cloud transformation and breadth of expertise in applying cloud technologies to unlock new possibilities. Today's digital and technological revolution is an important part of our business - we are not only adapting to it, but also taking an active part in creating and supporting companies in overcoming the associated challenges.‍

Our goal is to see the client from their perspective, build relationships based on mutual benefit, and contribute to the efficiency and optimization of clients' businesses. 

We are people with high seniority, and we specialize in solutions that help our clients in digital transformation.  Our company focuses on long-term relationships and offers the opportunity to actively influence the development of the organization. We create an inspiring atmosphere based on transparency and cooperation. Our mission is to support customers at various stages of their digital transformation, from data centers infrastructure automation, initial migration and cloud-native modernization to building platforms and scaling Infrastructure as Code processes for multiple development teams.

We are seeking an experienced Senior AWS Cloud Consultant eager to join us on this mission.

(Senior) AWS Cloud Consultant - Amazon Connect

What will you be doing?

• Identify, evaluate and translate business needs into well-architected Amazon Connect contact center solutions tailored to customer service use cases

• Advise and support customers throughout the implementation of Amazon Connect-based contact center platforms

• Design and build customized IVR scenarios, call routing logic and agent workspace configurations

• Integrate Amazon Connect with AWS services such as Bedrock, Lex, Lambda and DynamoDB, as well as external systems including CRM platforms

• Set up and optimize real-time monitoring, reporting and historical analytics for contact center performance

• Plan and deliver customer workshops, knowledge-sharing sessions and hands-on trainings

• Create test strategies, validation scenarios and structured rollout plans for new solutions

• Collaborate closely with internal technical and delivery teams to ensure robust, scalable and high-quality customer implementations

Requirements:

• Proven experience in delivering and implementing contact center solutions, preferably based on Amazon Connect

• Strong hands-on expertise in designing and configuring IVR flows, call routing logic and agent workflows

• Solid knowledge in one or more of the following areas: Amazon Connect, Amazon Lex, AWS Lambda, Generative AI or Conversational AI

• AWS certifications (e.g. AWS Solutions Architect or equivalent) are considered a plus

• Practical experience with CTI integrations and API-based system connectivity

• Ability to understand business and customer needs and translate them into effective technical solutions

• Strong motivation to work with modern technologies and continuously expand your technical skill set

• Full professional proficiency in both Polish and English, written and spoken

• Availability for occasional travel related to customer engagements

• Team-oriented mindset with strong communication skills and a structured, methodical approach to work

• Background in STEM, formal IT training (e.g. application development) or equivalent hands-on experience in the IT field

Benefits:

• Full-remote work

• Flat organizational structure

• Knowledge-sharing sessions

• Team-building meetings

• Employee referral program