Customer Success

SATIM is a fast-growing defense-tech company developing state-of-the-art AI software for object detection and classification on Synthetic Aperture Radar (SAR) imagery.

We work with defense primes, government agencies, and intelligence customers worldwide. To ensure the long-term success of our deployments and relationships, we are looking for an experienced and proactive Customer Success Manager to join our team in Kraków.

This is a high-impact role for someone who enjoys working with complex technologies, managing key client relationships, and ensuring that mission-critical projects are delivered with excellence.

Your Responsibilities:

As a Customer Success Manager, you will serve as the bridge between SATIM and its strategic clients — particularly global defense organizations and integrators. Your responsibilities will include:

Project Management & Coordination

• Lead post-sales onboarding and rollout of SATIM software with key clients

• Coordinate internally with technical, product, and operations teams to meet delivery milestones

• Track project timelines, deployment schedules, and contract deliverables

• Ensure timely issue resolution and follow-through

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Client Relationship Management

• Act as the primary point of contact for day-to-day client communications

• Build strong working relationships with stakeholders on both the operational and technical sides

• Collect feedback and translate client needs into actionable product insights

• Ensure customer satisfaction and long-term engagement

Support & Success Enablement

• Monitor system usage, performance, and user adoption

• Organize regular check-ins, support reviews, and roadmap updates

• Identify and drive opportunities for product extensions, contract renewals, or follow-on sales

• Contribute to refining our success processes, templates, and documentation

Requirements

We are looking for someone who brings both structure and adaptability to fast-moving, mission-driven projects:

• Fluent in English (spoken and written) — essential

• Minimum 2–4 years of experience in customer success, account management, or project delivery (ideally with technical products or enterprise clients)

• Strong interpersonal and communication skills

• Ability to understand complex systems and explain technical concepts clearly

• Organized, autonomous, and capable of managing multiple client relationships in parallel

• Previous experience working with defense, space, geospatial, or AI-based software is a strong advantage

• Familiarity with tools like Jira or CRM platforms is a plus

What we offer

• A mission-critical role in a company shaping the future of satellite-based intelligence

• Exposure to top-tier clients and high-impact use cases

• Opportunity to work with cutting-edge AI and geospatial technologies

• Collaborative and fast-paced environment in our Kraków HQ

• Competitive compensation and career growth opportunities

We encourage you to submit your job application to careers@satim.co.

We respect your privacy; therefore, your personal data will be processed solely for the purpose of carrying out the recruitment process specified in the job posting.