Internship – Business Experience Center Support Intern

About the Team

We evangelize the market about Samsung products and technologies as well as provide B2B customers with extensive range of industry-specific business solutions. In addition, we conduct workshops and technical consultations for customers and partners, after which we design and build "tailor-made" solutions for them. We also provide technical pre-sales and post-sales support for our business customers.

We also demonstrate all One Samsung B2B products and solutions in one place – Business Experience Center that is located in our R&D.

Role and Responsibilities

·       Preparation and operation of guided tours based on created showroom programs

·       Everyday demo checks to ensure smooth showroom operation (including daily powering on and shutting down of the showroom).

·       Ensure the correct operation of Showroom Infrastructure, Digital Signage software, SmartThings software and central control system

·       Cooperation with Subject Matter Experts, 3rd parties for spotted issues resolution

·       Creation and maintenance of showroom documentation and promotional videos

·       Supporting implementation of new solutions in showroom in cooperation with BEC Project Manager, CoE and Subject Matter Experts

·       Showroom Samples & Asset Management (Inventory/ Audits etc.)

·       Supporting preparation of visits/visitors analysis, preparing reports, and recommending actions when presenting reports to leaders

·       Supporting BEC Project Manager & Subject Matter Expert in planning and developing showroom strategy & innovations

·       Deploy, test and upgrade software so that showroom works on latest SW versions 

·       Showroom Systems & Infrastructure Management and Maintenance

·       Coordinate process of Showroom Systems/infrastructure maintenance checks by Samsung and/or 3rd parties

·       Supporting installation, implementation of new solutions in showroom

Skills and Qualifications

·       Degree in Computer Science, Information Technology, Product Management, or a related field.

·       Excellent fluency in English (both verbal and written) - conducting presentations in English in front of a multinational audience and preparing official technical documentation

·       Effortless communication with different teams, project stakeholders as well as confidence in speaking in front of a larger audience

·       Professional experience in IT product management and understanding of IT processes and services (technical and sales)

·       Ability to influence cross-functional teams, excellent work organization, communication, and management skills,

·       Dynamic person, not afraid of challenges, good team spirit

·       Passion for technology and continuous improvement of supported products and solutions

·       Technically oriented. Strong analytical, troubleshooting and problem solving skills

·       Ability to work under pressure to meet deadlines

·       Self-motivated, reliable, independent, and proactive in driving project success

·       Presence at office 5 days a week

Nice to have

·       Experience in working with B2B customers

·       Knowledge of Samsung B2B product portfolio

·       Knowledge of Mobile Device Management systems, mobile technologies (Android, iOS),

·       Knowledge of Digital Signage solutions including databases, Web technologies, cloud solutions (AWS, Azure), REST API, etc.

·       Experience in working with multicultural organizations

·       Knowledge of IoT (Internet of Things) solutions

·       Knowledge of AC solutions, Energy Savings Algorithms (HVAC, VRF)

·        Experience working with Jira

We offer

·       Team

o   Friendly working atmosphere

o   Opportunity to work on multiple projects

o   Working with the latest technologies on the market

o   Monthly integration budget

·       Benefits

o   Variety of discounts for Samsung products

o   Unlimited free access to Copernicus Science Center for you and your friends

o   Possibility to test new Samsung products

·       Location

o   Office in Warsaw Spire near the metro station