(Senior) Consultant D365 CRM (Gdańsk)

LOCATION Gdansk / Gliwice / Cracow / Poznan / Warsaw / Wroclaw

YOUR ROLE

• Identify, analyze, and propose solutions to emerging Customer Relationship Management problems
• Analyzing internal customer needs
• Advising on emerging technical/ tool/ system queries
• Seeking, proposing and implementing tool/ process improvements
• Adapting the solution by customizing
• Testing the functionality of implemented CRM tools
• Conducting training for the target group on the implemented CRM processes and tools

YOUR PROFILE

• university degree – Business IT or Computer Science preferred
• professional experience in Microsoft CRM / Microsoft Dynamics 365 CRM - including experience in implementation process
• knowledge of sales, marketing, service and support processes
• knowledge of English at a communicative level - at min. B2

Technical skills:

• knowledge of CRM modules: Sales, Marketing, Customer Service, Field Service
• knowledge of Microsoft Power Platform, Azure and Low-Code/ No-Code will be nice to have

Soft Skills:

• solution-oriented approach
• strong communication skills
• independent and autonomous way of working

WE OFFER

• Possibility to work from the office of your choice: Gdansk / Gliwice / Krakow / Poznan / Warsaw / Wroclaw
• Stable employment: Over 30 years on the Polish market
• Flexible working conditions: Hybrid working model, flexible hours and choice of employment form (employment contract or B2B)
• Professional development: International environment, daily use of foreign languages and language training (German / English)
• Benefit package: Private medical care, lunch card and cafeteria platform (with Multisport card)

HOW TO APPLY

• Apply by filling the application form and attaching the CV-file in English