IT Operations Specialist, Global Digital Operations

We are looking for a IT Operations Specialist to join our Global Digital Operations team in Poznań or Warsaw.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Your future team:

This IT Operations Specialist role will be part of the Global Digital Operations (GDO) team, which provides 24/7 monitoring and management of Rockwool's global digital infrastructure. The GDO team ensures the seamless operation of network devices, servers, virtual machines, and critical IT services across all Rockwool locations. The role involves proactive monitoring, incident management, and cross-team collaboration to maintain service continuity and operational excellence.

What you will be doing:

The IT Operations Specialist will work in a 24/7 shift rotation (06:00-14:00, 14:00-22:00, 22:00-06:00) to ensure continuous coverage. The role focuses on proactive incident detection, swift resolution, and maintaining high service availability through structured monitoring and documentation practices.

The team utilizes comprehensive monitoring and infrastructure management tools, including:

• Infrastructure: Avamar, Veeam, Cohesity (backup/restore), vSphere (VM management), Exchange, Teams, SCCM

• Monitoring: Orion, DNAC (network), SCOM/SquaredUp (device monitoring), Dell OME (server management)

• Management: Active Directory, Defender 365, SAP modules, SSL/DNS management

Key Responsibilities:

• Proactive 24/7 monitoring of global digital infrastructure including response to alerts and escalations,

• Incident detection, triage, and management following ITIL framework

• L2 support for servers, network devices, virtual machines, and cloud services

• Cisco device patching and firmware lifecycle management

• VMware environment rightsizing and optimization

• Documentation maintenance and knowledge base development

• User access management and security incident response

What you bring:

• Ability to work in 24/7 shift rotation including nights and weekends

• Experience with monitoring tools (SCOM, Orion, or similar platforms)

• Understanding of networking concepts and troubleshooting

• Basic knowledge of virtualization technologies

• Experience with Windows Server administration

• Familiarity with backup and recovery procedures

• Written and spoken English proficiency

• Strong documentation and communication skills

• Team and quality oriented approach and problem-solving skills

• Nice to have:

  • ITIL Foundation certification

  • Experience with SCCM for patch management and basic knowledge about cloud (Azure)

  • Security tools experience (Defender 365)

  • Certifications such as CCNA, VMware VCP, or Microsoft certifications

What we offer:  

By joining our team, you become a part of the people-centric work environment of a Danish company. We offer you a competitive salary, permanent contract after the probation period, development package, team building events, activity-based office in Poznan’s city center in the new prestigious office building – Nowy Rynek. The building is recognized as a building without barriers, which means that it is fully adapted to the needs of people with disabilities.

Our compensation package on employment contracts includes:   

• An office-first approach: home office is available up to 2 days per week

• Adaptable Hours: start your workday anytime between 7:00 AM and 9:00 AM

• Home office subsidy

• Private Medical Care

• Multikafeteria MyBenefit

• Wellbeing program

• Extra Day Off for voluntary activities

… and while in the office you can also use modern office space with beautiful view and high standard furniture, bicycle parking facilities & showers, chill-out rooms with PlayStation, football table, pool table, board games, subsidized canteen with delicious food & fruit.

Interested?  

If you recognize yourself in this profile and challenge, we kindly invite you to apply with CV written in English.  

Who we are  

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,200 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the natural power of stone to enrich modern living.    

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDGs) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the ROCKWOOL Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.