CRM Business Analyst

Join RITS Digital as a CRM Business Analyst and grow your career in Creatio!

About us

RITS Digital is a trusted partner in digital transformation. We deliver modern CRM and process automation solutions for international clients. As an official Creatio partner, we develop projects on this fast-growing low-code platform. We are looking for CRM experts who want to grow in Creatio — if you have experience in Salesforce, Dynamics 365, ServiceNow or other leading systems, we’ll teach you everything you need to succeed in Creatio.

Responsibilities

• Leading business workshops to gather and document requirements.

• Analysing business processes and preparing AS-IS and TO-BE documentation.

• Creating user stories, use cases and acceptance criteria.

• Building the functional backlog and collaborating with the delivery team.

• Supporting Solution Architect and consultants in solution design.

• Participating in UAT testing and validation of functionalities.

• Monitoring effectiveness of deployed solutions and proposing improvements.

• Supporting presales with requirement analysis, proposals and presentations.

Requirements

• 2–3 years’ experience as a Business Analyst in CRM/ERP projects.

• Ability to translate business needs into detailed system specifications.

• Knowledge of sales, marketing and customer service processes.

• Nice to have: Salesforce, Dynamics 365, ServiceNow or other CRM experience.

• Willingness to learn and certify in Creatio.

• Strong communication and facilitation skills.

• English B2/C1.

We offer

• Creatio training and certification.

• Projects with international clients (Europe, USA).

• Career path towards Solution Architect or Product Owner.

• Work culture based on trust and high standards.

• Flexible cooperation models (B2B / Employment).