IT Product Manager Operations & Purchasing (k/m/x)

IT Product Manager Operations & Purchasing (k/m/x)

Your responsibilities

• Product Discovery & Definition

• Workflow Mapping: Map out the physical journey of second-hand items (intake, authentication, grading, photography, storage) to design digital counterparts in the ERP/WMS.

• Requirement Gathering: Conduct regular "Gemba walks" (process observation) on the shop floor to identify bottlenecks in the current software.

• Spec Writing: Translate operational needs into technical User Stories and Acceptance Criteria.

• Shop Floor Implementation & QA

• On-Site User Acceptance Testing (UAT): Personally validate new features on the warehouse floor before release to ensure they work in a high-speed environment.

• Pilot Management: Oversee the rollout of new features to small groups of warehouse staff, gathering immediate qualitative feedback.

• Training Documentation: Create simple, visual manuals or standard operating procedures (SOPs) for warehouse staff regarding software usage.

• Troubleshooting & Support

• Incident Triage: Serve as the first point of escalation for software-related stops in production. Determine if an issue is user error, a data error, or a software bug.

• Real-time Debugging: Assist developers by reproducing bugs directly on the production line environment to speed up hotfixes.

• Report and Monitoring improvement: Create and improve reportings and monitoring in collaboration with our BI Team on our journey to operational intelligence.

Our requirements

• To act as the primary link between the decentralized software engineering team and the location-based operational workforce (Purchasing, Production & Logistics). This role is responsible for translating complex warehouse workflows, production workflows and purchasing logics for second-hand items into functional software requirements. The objective is to maximize operational throughput, data accuracy, and user efficiency on the shop floor.

Optional

• Primary Focus: Logistic Systems, Internal Warehouse Management Systems, Purchasing Interfaces, Production and Grading Tools, ERP System (Plenty), Reporting & Monitoring

What we offer

• Modern Workspace: A "No-Phone" environment focusing on smart, digital communication.

• Innovation: Work with the latest AI-driven support technologies.

• Impact: Be part of a business model that actively contributes to a greener planet through circular fashion.

• Growth: A dynamic environment with flat hierarchies and the chance to grow alongside a market leader.

• Benefits package: sports card, medical care, team-building activities,

• Employee referral program,

• Free parking and well-equipped office amenities.

Benefits

• private medical care

• integration events

• no dress code

• coffee / tea

• parking space for employees

About Us

• Reverse Retail Sp. z o.o. is a polish subsidiary of Buddy & Selly Gmbh. At Buddy & Selly, we are Europe’s leading re-commerce platform for luxury second-hand fashion. We believe in sustainability and the beauty of giving high-end designer pieces a second life. Our mission is to make selling and buying luxury fashion as easy, transparent, and fast as possible. We are currently scaling our team and looking for digital-savvy professionals to join our service department.