IT Analyst with Italian language
Analytics
IT Analyst with Italian language
Katowice
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
Italian
Problem Solving
Ticket Management
Job description
Online interview
Responsibilities
- Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets
- Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server
- Managing the end to end communication with the client
Benefits
- MEAL TICKET
- COMPANY EVENTS
- COFFEE & CAPPUCCINO
- KNOW-HOW SHARING
- We offer you an attractive salary, a competitive overall package and indefinite employment contract
- Work in an innovative and international team
- Private healthcare plan and Multisport program
- Opportunity for self-development of technical and analytical skills
Qualifications
- Very good knowledge of Italian language
- Good knowledge of English language
- Availability to work in shifts and on-call
- Availability to work in our offices in Katowice
- Minimum experience in ticket management is required
- Knowledge of PL/SQL will be a valuable plus
Soft Skills
- Team player
- Attitude to problem solving
- Determined and ambitious to upskill as IT professional
About Hermes Reply
Hermes Reply offers management consulting, IT advisory and implementation services for the introduction of industry 4.0 technologies. We have a twenty-years experience in the Automotive and Manufacturing sector and an international presence with office located in Italy, Poland and China. We are part of Reply Network that gives access to a technology playground with expertise in a broad array of innovation domains. OUR MISSION & VISION Let’s manufacture IT together! People is our most important asset and we strongly believe in the enhancement of human capital as a lever for a successful digital transformation. Technology is an enabler, but it isn’t the solution. Our VISION is to create an integrated and interconnected digital ecosystems.
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