Infrastructure Lead

Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.

As an Infrastructure Lead, you will play a key role in ensuring the stability, scalability, and security of the systems that power all of Readdle's products and internal services. You’ll be responsible for infrastructure-related integrations, technical support, and critical business systems, including payment and billing operations. This role is based in Warsaw and is essential to keeping our operations running smoothly and efficiently.

What will you do:

1. Lead, mentor, and manage a team of IT specialists and engineers.
2. Conduct regular performance reviews and provide constructive feedback.
3. Foster a positive and collaborative team environment.
4. Build and develop an IT-related Center of Excellence to provide a modern and customer-friendly approach for employees.
5. Implement, analyze, and monitor security controls for infrastructure according to the ISO/IEC 27001 standard.
6. Evaluate and recommend new technologies to improve the infrastructure.
7. Maintain and continuously improve Service Desk processes to ensure efficient and effective user support.
8. Implement and manage monitoring and alerting systems to ensure high availability and performance.
9. Lead the incident response process for infrastructure-related issues.
10. Oversee asset management, purchasing, onboard and offboard processes from an IT perspective
11. Collaborate with software engineering teams to understand their infrastructure needs and provide support.
12. Communicate effectively with stakeholders across the organization on infrastructure-related matters.
13. Build a best-in-class IT infrastructure and user support experience

About you:

1. A customer-first mindset—you enjoy supporting people and creating efficient, user-friendly IT environments
2. 5+ years of experience in system administration or infrastructure management
3. Experience administering Jira and Jira Service Management (JSM)
4. Basic hands-on knowledge of AWS or GCP
5. Familiarity with JAMF administration
6. Solid communication skills with English at B1–B2 level and fluent Ukrainian
7. Strong problem-solving skills and a shock-resistant nature—you stay calm and proactive in unexpected situations
8. A coachable attitude—you’re open to feedback and continuous growth

What you will get at Readdle:

1. Customer-centric culture. We put our customers first. It means that every employee can benefit from interacting with our customers directly. It enables us to create and deliver the best solutions for millions of our users.
2. Professional growth. We are professionals at everything we do. It means we own our decisions, our work, and our results. We provide quality feedback to others and welcome feedback as an opportunity to learn and improve.
3. A team of amazing people. The greatest power we have is the team. It means we care about each other, ensure transparency, and invest in everyone's success.
4. Impact on our products. We aim to create valuable products. It means that we improve ourselves constantly by overcoming constraints, simplifying our processes, and improving our capacity.
5. Innovative culture. We try to be innovative and creative in everything we do. It means that we expect, appreciate and value new ideas.