Cloud Support Engineer

At Pretius, we are looking for Cloud Support Engineer to a project for global-scale platform in the field of gaming and lotteries.

Project / Role

• Act as first point of contact: triage, diagnose, and resolve or escalate requests

• Manage end-to-end ticket lifecycle, ensuring SLA compliance and clear communication

• Perform multi-cloud operations (AWS, Azure, GCP) including access, resources, networking, and monitoring

• Support GitHub and IAM (access control, permissions, authentication issues)

• Monitor and optimize cloud costs, including anomalies and chargeback/showback support

• Maintain documentation and drive continuous improvement (automation, post-incident insights)

Requirements

• Strong customer service mindset; clear and professional communication with technical and non-technical audiences

• Working knowledge of at least one cloud platform (AWS or Azure) with interest in GCP

• Basic networking knowledge (DNS, routing, firewalls/security groups, load balancing, troubleshooting)

• Experience with ticketing systems (e.g., Jira Service Manager)

• Ability to handle multiple requests, prioritize, and communicate progress proactively

• Structured troubleshooting skills (analysis, isolation, logical problem-solving)

Nice to have:

• Knowledge of FinOps (tagging, cost allocation, budgets, optimization)

• Understanding of cloud governance (policies, access reviews, audits)

• Basic scripting/automation (PowerShell, Python, Bash, CLI tools)

• Familiarity with IaC tools (Terraform, CloudFormation, ARM, Bicep)

• Experience with monitoring and observability (alerts, dashboards, runbooks)

• Foundational cloud certifications (AWS, Azure, or GCP)

What do we offer?

• We focus on long-term relationships based on fair principles and reliability

• Co-financing of the Multisport card and Medicover private healthcare

• Modern office available

• Team bonding activities, internal courses, conferences, certifications