Support Specialist - Blue Yonder System (JDS)

Support Specialist - Level 1 – Blue Yonder System

📍 Remote from Poland | 💼 Full-time | 🤝 B2B with Optiveum💰 Up to 3,500 EUR/month (B2B) | 🔄 Long-term cooperation | ⚡ Speedy invoice payments

Our client is a leading global company in the agricultural sector, providing innovative crop protection solutions that help farmers combat weeds, insects, and diseases. With advanced R&D, manufacturing, and formulation capabilities, and the world’s most extensive portfolio of active ingredients, the company delivers tailored solutions to meet local farming needs across the globe.

We are looking for a Support Specialist -  Level 1 to join the IDT department. This role focuses on providing first-level technical support for the Blue Yonder system, a key platform for demand planning and inventory management.

You will work closely with end users, resolve technical issues, ensure system performance, and support operational efficiency in a global enterprise environment.

Key Responsibilities

• Provide Level 1 technical support for the Blue Yonder system by addressing and resolving user queries.

• Monitor system functionality and report potential disruptions.

• Assist with system updates, maintenance, and configuration, collaborating with Level 2/3 support teams.

• Train end users on best practices for Blue Yonder usage.

• Log and track tickets in the service desk system with proper documentation.

• Collaborate with IT and supply chain teams to optimize system usage.

• Escalate complex issues when necessary.

  
  

Requirements

• Basic understanding of supply chain processes (demand planning, inventory management).

• Familiarity with enterprise software systems; experience with Blue Yonder is a strong plus.

• Strong troubleshooting and problem-solving skills.

• Excellent communication in English (additional languages are a plus).

• Attention to detail and a customer-first mentality.

• Technical proficiency with software systems.

• Stable work history.

  
  

Nice to Have

• Previous experience in technical support or helpdesk roles.

• Exposure to the chemical or agricultural industry.

• Bachelor’s degree in IT, Supply Chain, or related field.

  
  

What’s Offered

✔ B2B cooperation with Optiveum, a Poland-based IT recruitment & outsourcing company✔ Monthly rate up to 3,500 EUR (B2B)✔ Long-term collaboration with a global enterprise✔ Timely and reliable invoice payments✔ 100% remote work flexibility✔ A collaborative, innovation-driven environment✔ Opportunities for continuous learning and growth✔ Exposure to modern technologies and real business impact