Lead QA Engineer (SaaS)

At Open Loyalty, we help companies engage and retain their customers with our robust toolkit of loyalty and gamification mechanics.

Companies use Open Loyalty to launch innovative loyalty programs at scale and introduce features such as points, tiers, rewards, referrals, coupons, challenges, and more, faster than developing them from scratch.

The solution is used by 50+ companies from retail, insurance, and CPG sectors, coming from 27+ markets and including brands such as Limango, Heineken, JTI, ALDO, or the U.S. Soccer Federation. We are 50 loyalty and technology professionals who are here to disrupt the future of the loyalty industry.

Joining our Team as Lead QA Engineer means:

• Defining and executing QA strategy across the entire organization, with real impact on product quality and development process;

• Leading and mentoring QA Platform team, fostering a strong quality culture and coaching others in best testing practices;

• Designing and developing testing frameworks and ensuring their integration with CI/CD;

• Collaborating closely with Product and DevOps teams to build testable, observable, and high-quality solutions;

• Leveraging AI-based tools to enhance test creation, predict risks, and monitor regressions;

• Owning quality metrics that drive informed decision-making across teams.

  
  

How does success look like in this role?

After 3 months:

You're well-settled within the organization, and you understand our product teams and their needs. You've defined a vision for quality development within the platform team and prepared an action plan that inspires others to jointly raise standards. Initial improvements are already being implemented, and the transformation roadmap has gained stakeholder approval.

After 6 months:

Your ideas are genuinely changing the way teams think about quality. The solutions you proposed are being implemented and are yielding results—teams are independently taking care of quality in their respective areas, and you're supporting their development through mentoring and modern tools, including AI. We're seeing positive effects in both processes and work culture.

After 9 months:

Together, we've built solid foundations for a quality culture throughout the entire organization. Your approach has influenced how quality is perceived across the entire product. You are a leader of change who sets the direction for further development—you don't just improve, you also inspire. With your help, quality is becoming an integral part of our daily work.

Our basic requirements for this job:

• Proven experience as a QA Lead or Senior QA Engineer with leadership responsibilities in a SaaS/product setting;

• Hands-on experience with automation tools and frameworks (preferably Cypress, Postman, JMeter);

• Solid understanding of software testing types and levels: unit, integration, E2E, performance, exploratory;

• Experience in leading or actively participating in QA transformation initiatives – including quality ownership across developers, team enablement, and implementation of organization-wide QA standards;

• Experience working in Agile, cross-functional product teams;

• Strong communication skills and fluent English (at least B2), and fluent Polish (at least C1);

• Comfortable working in a remote-first environment.

It’s great if you also have:

• Interest in AI-supported testing and a drive to explore new QA tooling and approaches.

• Familiarity with GitHub Actions and test automation workflows in GitHub-based environments.

Things we can offer you…

• Remote-first work and flexible working hours;

• Leading change in our approach to testing and quality;

• Hardware as well as all the extras you would need;

• Learning Budget at your disposal;

• Company retreats to enjoy;

• Awesome benefits like premium-level private healthcare, Multisport, English classes, and more!