Service Operations Analyst
Admin
Service Operations Analyst
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Tech stack
English
Communication Skills
Team Player
'Can do' attitude
Customer focus
ITILv3
MsSQL
Active Directory
Azure
Zabbix
Job description
Online interview
Friendly offer
Division of working time:
- 50% customer support
- 50% work with system
Your daily work:
- Providing first line support for UK/EU based customers during regular and out of office opening hours
- Logging all incoming tickets assigning category and priority codes.
- Resolving various incidents and service requests.
- Routing issues to respective Teams that cannot be resolved by the first line.
- Reporting progress of incident solutions to the Customer and respective Teams.
- Checking ticketing tool’s queues and monitor overnight batch.
- Handling customer communication from beginning to end of the process.
- Using various monitoring tools - Zabbix, Grafana etc.
- Joining calls with customers on a regular basis.
- Engaging in high quality relationships with both the customer and the internal teams.
Why it is worth joining us:
- We offer an inspiring working environment where you cooperate with experts in various fields.
- We work on diverse projects and technologies: anomaly detection, recommendation engines, computer vision, and many more.
- We make you feel comfortable with us by offering such benefits as English lessons during working hours, medical care for you and your family or life partner, Multisport card.
- Our organizational culture is based on knowledge-sharing and friendly help - we do our best to give all the support you need to excel at what you do.
- Your voice is heard - our philosophy is based on good practices and open communication
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