SRE/Platform Engineer

As a Site Reliability Engineer, you will be part of a cross-functional engineering team with end-to-end ownership of services and applications. You will play a key role in ensuring operational excellence, system reliability, performance, and automation while working in a modern cloud-native environment. You will collaborate closely with engineers, architects, and product teams to build resilient systems and continuously improve service quality.

About Nortal:

We’re Nortal. We think big and create cutting-edge digital solutions with a global reach. And with 25 years of experience, 2,700+ professional experts, and half a billion people worldwide impacted by our work, we believe we’ve got the numbers to back up that statement.

Our global teams have played a significant role in many Fortune 500 companies’ projects and systems and have been the driving force of digital transformation for governments, healthcare institutions, and leading enterprises worldwide. We combine best-in-class strategic consulting with software engineering, data, and design practices to bring our visions to life.

About TUI

TUI is a global business with over 70,000 people on board, a great history and challenging plans for building a digital future. TUI is the largest leisure, travel and tourism company globally, and it owns travel agencies, hotels, airlines, cruise ships and retail shops.

Responsibilities

• Ensure the reliability, performance, maintainability, and operational excellence of systems and services.

• Drive observability improvements and support monitoring, change management, and configuration management processes.

• Define operational readiness requirements and ensure solutions meet reliability and quality standards throughout the software development lifecycle.

• Identify performance optimisation opportunities and proactively resolve issues before they impact customers.

• Continuously improve CI/CD pipelines, automation capabilities, and operational efficiency.

• Support incident management and production issue resolution, including participation in a 24/7 on-call rotation.

• Take ownership of applications throughout their lifecycle, from design and deployment to operations and continuous improvement.

• Collaborate with cross-functional teams to evaluate, implement, and promote new tools, processes, and engineering best practices.

Qualifications

• Experience working with highly available, distributed systems and services in cloud environments.

• Hands-on experience with AWS, including scaled cloud systems, solution architecture, infrastructure-as-code, and DevSecOps practices.

• Experience with monitoring and observability platforms, preferably Datadog, and incident management tools such as PagerDuty.

• Strong automation expertise with hands-on programming experience.

• Good knowledge of server administration, networking, and security principles.

• Experience with CI/CD pipelines, preferably GitLab CI.

• Strong problem-solving, communication, and collaboration skills, with a customer-centric mindset.

• Comfortable working in an international environment, taking ownership, driving continuous improvement, and operating with a high level of autonomy.

*Following the applicable legal regulations, particularly Directive (EU) 2019/1937 of the European Parliament and of the Council on the protection of persons reporting breaches of Union law and its implementation into Polish law under the Act of December 4, 2021, on the Protection of Persons Reporting Breaches of Law (Journal of Laws 2021, item 2105), including Articles 4-6 governing whistleblower protection and reporting procedures, the company has implemented a Whistleblower Support Policy, ensuring anonymity, protection, and support for individuals reporting irregularities.