IT Specialist

Description

Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.

Salary:

5,300 - 8,000 PLN gross UoP

6,400 - 9,600 PLN NET B2B (+16 paid days off)

📍 Location: Poznań or nearby (Office-based)

About the Role

We are looking for a motivated IT Specialist to join our growing team in Poznań! This is a great opportunity for someone at the junior or mid-level, eager to develop in a dynamic environment. Over time, your responsibilities will gradually expand to include software support, procurement, budgeting, and contract management, allowing you to develop a broad skill set in IT operations.

If you're a proactive problem-solver with a hands-on approach and a passion for learning, we’d love to hear from you!

Key Responsibilities

• Troubleshoot technical issues across macOS, iOS, Android, and Windows.

• Support onboarding and offboarding processes.

• Support the resale of equipment to internal stakeholders and resellers.

• First-line support, which includes managing 1Password, channel administration, and handling routine day-to-day IT tasks.

📈 Future Growth Areas (Additional Responsibilities Over Time)

• Software Support: Assist employees with tools like GitHub, Jira, Atlassian, and Google Workspace (G Suite).

• Procurement: Manage purchase orders and the software procurement cycle.

• Budget Management: Monitor IT expenses and optimize costs.

• Contract Management: Handle vendor contracts and service agreements.

• Stakeholder Collaboration: Work closely with finance and senior management on IT-related decisions.

• Documentation: Develop and update internal guides and manuals.

Requirements

What We’re Looking For:

✅ Education & Experience:

• Technical education (IT, Electronic Business, or related field) – technical high school diploma is sufficient.

• Previous experience in IT support (e.g., IT Specialist, IT Technician, or Technical Support role).

✅ Must-Haves:

• Based in Poznań or nearby – this is an office-based role.

• Hands-on experience with hardware troubleshooting and maintenance.

• Strong problem-solving skills and ability to work independently.

• English at a minimum B2 level.

• Eagerness to learn and take on new challenges over time.

• Flexible and proactive approach to tasks.

✅ Nice to have (Not Required, but a Plus!)

• Experience with software support (Jira, G Suite, Atlassian, etc.).

• Knowledge of IT procurement and budgeting.

• Strong communication and negotiation skills to drive contract renewals

What We Offer

📚 Learning and development opportunities.

🤝 Supportive and collaborative work environment.

🏢 Office-based role with a close-knit team.

Benefits

Perks & benefits:

• Access to the WorkSmile platform offering benefits adapted to your preferences.

• Discounts on Apple products.

• 175PLN monthly lump sum (ryczałt) for remote employees (UoP).

• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.

• If you need any disability-related adaptation at any step of the recruitment process – simply let the recruiter know! We'd be happy to help.