Business Technical Support Analyst

Business Technical Services Analyst

📍 Remote from Poland

🕒 Full-time | B2B

🌐 Fintech | International team | API-focused support

🚀 About the Role

As a Business Technical Services Analyst, you’ll play a key role in analyzing API-related issues, supporting secure environments (including certificates), and collaborating with development, product, and compliance teams across different time zones. This role blends technical investigation, client communication, and hands-on support – ideal for someone who thrives at the intersection of business and technology.

You’ll work remotely from Poland, typically during UK business hours (9:00–17:00 CET). Some projects may require collaboration with US-based teams in the 14:00–22:00 CET window.

💡 What You’ll Do

• Investigate and resolve technical issues reported by clients – especially around API usage, data mismatches, and system integration
• Analyze API responses and assist in replicating integration issues using tools like Postman
• Support the deployment and lifecycle management of SSL/SSO certificates
• Collaborate daily with development, compliance, and support teams across Poland, the UK, and the US
• Document technical findings, solutions, and environment-specific configurations
• Contribute to internal initiatives such as release coordination, audits, and platform improvements

✅ What We’re Looking For

• 1–2 years of experience in a technical analyst, implementation, or L2 support role
• Strong analytical and problem-solving mindset with attention to detail
• Experience working with REST APIs – debugging, validating responses, or assisting with integration
• Familiarity with tools like Postman or similar (e.g. Swagger, Insomnia)
• Good communication skills and fluency in English (C1+) – for daily collaboration with international teams
• Understanding of basic incident workflows and client-facing support standards
• Availability to work standard UK business hours (9:00–17:00 CET) (some roles may require US-aligned hours: 14:00–22:00 CET)

🔎 Nice to Have

• Experience in the financial services or payments industry (e.g. card issuing, banking APIs)
• Ability to work with SSL/SSO certificates, including renewal or integration support
• Basic scripting or programming skills (e.g. SQL, PL/SQL, Bash, .NET, C++)
• Understanding of incident and service management frameworks (e.g. ITIL, Jira Service Management)
• Experience documenting technical requirements or working with specs like Swagger/OpenAPI
• Familiarity with Linux/Unix environments and basic system/network troubleshooting
• Awareness of real-time platforms or on-call support dynamics

🎁 What We Offer

• Work in a global fintech environment with real impact on clients’ operations.
• Opportunity to develop both technical and client-facing skills.
• Remote-first setup with flexible work-from-home model.
• Collaborative, experienced, and supportive team.
• Career growth opportunities and access to innovative tech.

Ready to join a team where tech meets business?

📩 Apply now and let’s connect!