Business Technical Support Analyst

Business Technical Services Analyst

📍 Remote from Poland | Working hours: 2:00 PM – 10:00 PM CET (8:00 AM – 4:00 PM EST)

🕒 Full-time | B2B

🌐 Fintech | International team | API-focused support

🚀 About the Role

We are looking for a tech-savvy professional who thrives at the intersection of technology and business. As a Business Technical Services Analyst, you’ll become a trusted partner for a set of assigned clients, helping them manage their technical environments and ensure smooth operations.

This is a dynamic role combining technical troubleshooting, client communication, and solution analysis — ideal for someone with a problem-solving mindset and a drive to grow in the fintech space.

💡 What You’ll Do

• Build strong relationships with assigned clients and understand their technical and business needs.
• Support technical solution configuration and documentation.
• Translate business requirements into technical specifications.
• Analyze and resolve incidents (including participation in on-call rotation).
• Work closely with development, compliance, and service teams to ensure high service quality.
• Participate in internal and external projects, such as PCI audits and release management.
• Maintain up-to-date documentation on client-specific environments and configurations.

✅ What We’re Looking For

• 1–2 years of experience in a technical analyst/support role (e.g. L2 support, implementation, business analysis).
• Good communication skills and fluent English (C1–C2).
• Strong analytical and problem-solving skills.
• Ability to translate technical concepts into business-friendly language.
• Experience with APIs and tools like Postman.
• Willingness to work US hours: 2:00 PM – 10:00 PM CET.
• Basic understanding of programming or financial systems is a plus.

🔎 Nice to Have

• Experience in the financial or payments industry.
• Programming skills in Oracle PL/SQL, C/C++, .NET, or working knowledge of Linux/Unix.
• Knowledge of Prime Licensing, ITIL, or PMP certification.
• Experience gathering and documenting technical requirements.
• Familiarity with infrastructure and real-time system support.

🎁 What We Offer

• Work in a global fintech environment with real impact on clients’ operations.
• Opportunity to develop both technical and client-facing skills.
• Remote-first setup with flexible work-from-home model (aligned to EST timezone).
• Collaborative, experienced, and supportive team.
• Career growth opportunities and access to innovative tech.

Ready to join a team where tech meets business?

📩 Apply now and let’s connect!